Share FRP program tools and Reporting feature requests, suggestions, ideas, and insights/feedback.
Please submit all support and access issues to https://aka.ms/PXPartnerSupport.

  • 2

    FTOP Services のリンクマークを選択した際にTenant Errorと表示され、かつ修正できない案件が残っている

    Suggested by FSI-DL-CustomerReferral FSI-DL-CustomerReferral – Completed  – 2 Comments

    自社の対象として表示される案件は非表示もしくは修正ができるようにして欲しい。
     
    【事象の起きる箇所】
    FTOP FRP Dashboard
    タブ：「15% Forecast」及び「40% Forecast」
    表の名前：Forecast Date has passed
    項目：FTOP Services のリンクマーク

  • 2

    FTOPのServices UsageにてPAUが 0で表示される事象を修正して欲しい

    Suggested by FSI-DL-CustomerReferral FSI-DL-CustomerReferral – Completed  – 2 Comments

    Translation: When checking utilization in services Usage in FTOP, the PAU is displayed as 0 for some customers and the correct usage status cannot be confirmed.
    We would like you to cure this event because we want to support you after correctly grasping the current situation of customers.



    FTOPのServices Usageで利
    用率を確認する際に、いくつかの顧客に対してPAUが 0で表示され正しい利用状況が確認できない。
    顧客の現状を正しく把握したうえでサポートしたいので、この事象を治していただきたい。

  • 1

    Unclaimed and Milestone Opportunity

    Suggested by Jami Styx – Completed  – 2 Comments

    Within Power BI - Unclaimed and Milestone Opportunity tab can you please add customers TPID?

  • 4

    FRP Help Support emails are too vauge

    Suggested by Austin Donaldson – Completed  – 3 Comments

    When a ticket is created in FRP Help an email is received by the submitter:

    Subject: We have received your Submission
    Body: We've Received your submission: CAS XXXXXXXX

    Similarly to tickets opened with Partner Center Support, the email is not helpful in identifying what the support ticket is about. It should be relatively easy to add the title and body to the email to avoid having to click a button just to see what the ticket is about. 

  • 6

    Data Health on FTOP Reporting

    Suggested by Winne Carrisa – Completed  – 2 Comments

    As per my knowledge on November 2021 "Overall Status" was not required to be updated anymore. Could you take it out from Data Health indicator so that it wont reflected on the overall equation of data health compliance score?

  • 2

    Microsoft 365 Specialty Partner Community（本サイト）上で探しているPlaybookが見つからない

    Suggested by JBS FRP Team – Completed  – 3 Comments

    >FTOP Task Details<上で掲載されている資料を>Microsoft 365 Specialty Partner Community<で検索しても見つかりません。
    ※以降、下記と表現します。
    >FTOP Task Details<：①
    >Microsoft 365 Specialty Partner Community<：②

    これまでPlaybookは①で探していました。
    しかし①のドキュメントは、今後は②に集約していくと認識しています。

    ①にあった資料の"タスク番号"を②で検索しても資料が見つかりません。
    推奨の探し方、もしくは今後も①で資料を確認すべきなのか知りたいです。

    また、英語版資料がローカライズされたタイミングや既存資料が更新されたタイミングで、Heads upで全ての資料が周知されるようになっているでしょうか？
    もしくは、>Playbook Task Reference List<で今後も確認していくのがいいのでしょうか？

  • 2

    Requiring for information on customer survey

    Suggested by Hiroyo Masuda – Completed  – 3 Comments

    I would like to request for further information on customer feedback.
    KB-01140  · M365 Specialty Partner (powerappsportals.com)

    1. What will be the subject and sender's e-mail address?
    2. Will it be sent only in English?
    3. For example, if the customer exceed 15% on three workloads at once, will three emails be sent?
    4. If the WL already above 15% at the time of CPOR registration, will the survey not be sent?

    Thank you.

  • 5

    FTOP to PC Transition testing

    Suggested by Core BTS FRP Referrals – Completed  – 0 Comments

    Requesting early access to the tools and reporting within Partner Center as FTOP makes the transition to Partner Center. Looking to be apart of a pilot, leveraging the portal before any go live dates.

  • 2

    FTOP transition to PC for FRP - Overall Status Notes

    Suggested by LeeAnne Hughes – Completed  – 0 Comments

    Understanding there are future plans for transitioning from FTOP to PC for data purposes I have a question about Overall Status Notes (OSN).  When previously asked, the answer was that they would likely go away and not be required anymore.  However, (as much as I cannot believe I am saying this) I feel the OSN history of a customer's FT engagement(s) can be quite valuable.  Some customers have been around FT for years.  Having a history of previous engagements can save a lot of time and headache.  As a regular part of our process, we review the OSN history for every new customer in FTOP.  Sometimes we find out information the customer may have forgotten to share that could have a significant impact.  Being aware of certain information helps us provide a better experience for the customer, which is very important to our team.
    With all that being said, I am wondering if the program team will take into consideration the value of the OSN and provide FRP a way to still utilizing the tool.

  • 6

    Ability to reopen closed FRP tickets

    Suggested by Vanitha Murugesan – Completed  – 1 Comments

    Hello,

    I had earlier opened a support ticket with FRP help which was set to a resolved status. However the problem continues so i added a comment to the ticket . However the ticket is still in a closed ticket. Please enable the ability to partner to reopen closed tickets or wait for confirmation from partner to close a ticket

    Thanks,

    Vanitha
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