Please submit all support and access issues to https://aka.ms/PXPartnerSupport.
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PARTNER CENTER / Workshops based customer list
Suggested by Damla ER – Completed – 2 Comments
In the Partner Center dashboard, we can provide customer-based workshop eligibility control. However, we cannot quickly and practically see which customers are eligible for which workshop. For this reason, encountering a customer screen on a workshop basis will make our work practical. -
FTOP Contact Data
Suggested by Julius Heise – Completed – 2 Comments
Dear all, it seems that the contact information attached to FastTrack customers is often very much outdated from the Microsoft side. Positions like Account Manager, Customer Success Manager etc. are seldomly attached to the correct people. I know that people, positions and responsibilities change quickly at Microsoft but I would really appreciate if an effort could be made. Otherwise the contact information are worthless. Thanks indeed! -
No option to update Notes Field for RFA's
Suggested by Han Weghorst – Completed – 3 Comments
We now use the great new FCU interface and when we receive a RFA, in the Notification Email we can now open the Notes Field giving us date about the requested workload(s). So we can decide to take a RFA, or not, based on that summarized information. In the same Notification Email we should confirm having the RFA received and also that we reached out to the customer for the first time. So MSFT would have some information about the progress the FRP is making. But as we can not update the Notes Field for RFA's, we can not provide further feedback, like outcome of this first customer meeting, if we would like to reject, etc.. As providing that feedback is no hard requirement in the T&C, but wanting to share meaningful information with MSFT, it would be a nice to have function, in my opinion, to be able to update the Notes Field for RFA's. -
Insights in FCU for new RFAs
Suggested by Samer Haque – Completed – 5 Comments
Since moving from FTOP to FCU, we have lost visibility to the usage across the customer's tenant when a new RFA is received. Our understanding is that once a successful CPOR claim is made, only after a certain period (8 days) will we get visibility to the utilisation of all the other workloads (where CPOR hasn't been claimed by another partner). This means we don't get the insights into the customer's usage till much later into the FastTrack engagement. Is the gateway team able to provide a snapshot of the usage across the tenant in the RFA notes? This will give us insights and better prepare for the kickoff and see what other conversations we can have to drive adoption across the tenant. This information used be available to us in FTOP - service usage reports prior to the move to FCU. -
Feature Add Request: FCU Tenant Export
Suggested by John Drane – Completed – 2 Comments
Please add an export function to the list of Tenants. We use Tenant workloads details as an input source to our sales campaign application to drive partner services collaboration on under-/unused workloads. -
PAUにカウントされないライセンス型番や制約について知りたい
Suggested by Hiroyo Masuda – Completed – 2 Comments
PAUのカウントに反映されないライセンス型番や制約がまとまった資料やリストはありますでしょうか？
先日、StepUp型番はPAUに表示されないと伺いましたが、ほかにもカウントされないライセンス型番や条件などがあればご教示いただきたいです。 -
Connect forecast dates in FTOP to incentives to predict future revenue
Suggested by Irma Roossink – Completed – 5 Comments
It would be great to connect forecast dates in FTOP to the related incentives. For example if you have forecasted June for a customer to get 40% usage on Intune, it will show the related incentive amount for that date in June. In that way we can forecast our total revenue for the upcoming months. -
過去月のUsage実績を各月毎それぞれのデータを１アクションでエクスポート出来るようにしてほしい
Suggested by FSI-DL-CustomerReferral FSI-DL-CustomerReferral – Completed – 2 Comments
現状では、各月毎にチェックをいれてExportする動作を、月毎に複数回実施しないと欲しいリストが出力できない。
複数月を１アクションで出力できるようにして欲しい。
(現状では複数月をチェックしてExportを実施した場合、該当期間の合算値が出力される。欲しいのは各月毎にそれぞれのデータです。)
【事象の起きる箇所】
FTOP FRP Dashboard
タブ：「Services Usage」
表の名前：Services Usage
項目：Select Month(s)の スライサー -
FTOP Services のリンクマークを選択した際にTenant Errorと表示され、かつ修正できない案件が残っている
Suggested by FSI-DL-CustomerReferral FSI-DL-CustomerReferral – Completed – 2 Comments
自社の対象として表示される案件は非表示もしくは修正ができるようにして欲しい。
【事象の起きる箇所】
FTOP FRP Dashboard
タブ：「15% Forecast」及び「40% Forecast」
表の名前：Forecast Date has passed
項目：FTOP Services のリンクマーク -
FTOPのServices UsageにてPAUが 0で表示される事象を修正して欲しい
Suggested by FSI-DL-CustomerReferral FSI-DL-CustomerReferral – Completed – 2 Comments
Translation: When checking utilization in services Usage in FTOP, the PAU is displayed as 0 for some customers and the correct usage status cannot be confirmed.
We would like you to cure this event because we want to support you after correctly grasping the current situation of customers.
FTOPのServices Usageで利
用率を確認する際に、いくつかの顧客に対してPAUが 0で表示され正しい利用状況が確認できない。
顧客の現状を正しく把握したうえでサポートしたいので、この事象を治していただきたい。