Program Tools (non OSU) ideas/suggestions

[Translated]
When a customer has an MPSA contract, only MAUs are shown on PartnerCenter/FTOP, and PAUs don’t count.

I understand that PAUs are not viewed for MPSA contract as it is not eligible for incentives; on the other hand, I do not understand why we still can submit a claim via CPOR. Therefore, we suggest any submission by the customer with MPSA contact should not be allowed.

Also, I hear that Microsoft Cloud Accelerator Nomination is determined based on the data from PartnerCenter.

License types do not affect the Microsoft Cloud Accelerator criteria. However, the licenses for the MPSA contract do not count in PAU, which might not be able to be nominated as the number does not reach the requirement.

We hope these two issues are fixed for a better partner/customer experience.
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お客様がMPSA契約の場合、ライセンス数がPartnerCenter/FTOP上でPAUはカウントされず、MAUのみ表示されてしまいます。
MPSA契約の場合、インセンティブ対象外なのでPAUが表示されないことは理解できますが、であれば、CPOR申請のタイミングでMPSA契約の場合は申請できないようにしていただけないでしょうか？

また、Microsoft Cloud AccerelatorのNoimnitaion可否はPartnerCenter上のデータを基に判断されていると聞いています。
Microsoft Cloud Accerelatorのクライテリアにはライセンスの契約形態は関係ありません。ですが、MPSA契約のライセンス数はPAUにカウントされず、ライセンス数不足のためノミネーション不可になってしまうことがあります。

上記2点に対して改善をしていただきたいです。

As lots workloads have officially changed the name to new workload name, could you please also change the names in Partner Center for them? Every time when we - partners are trying to submit CPOR association requests, or checking claim status in Partner Center, the old display names are really really confused. For example, Azure Advanced Threat Protection, which should be Microsoft Defender for Identity now, still using the old display name. This is confusing...

We've come across many examples where customers are fully deployed on a workload (such as Exchange at 99%), but when they are added to FTOP, the entitlement status is reflecting "Status Unknown" and we're having to update it to "In progress" to have it not show up on the non-compliance report. For workloads with active usage over 60%, it should automatically reflect as a new status "Adoption" and not "Status Unknown."  This is a lot of extra administrative work to update the entitlement status.  

Partner support area has no way for me to create a new case. Please tell me how to make a new case. 

[Translated]
If the FRP registration of a company A is switched from another company to our company,
In addition, if you switch from our company to another company,

You can see service notes entered by other companies, or you can see our information.

Can't we improve here?

I think that it is good to see all the data as your company,

Information between partners is getting stuck.

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あるA社のFRP登録が他社から弊社に切替となった場合、
また弊社から他社に切替となった場合、
他社が入力したサービスノーツが見れてしまう、または弊社情報がみられてしまう状況です。
ここは改善いただけないものでしょうか。
貴社としては全データがみれて良いのかと思いますが、
パートナー間の情報が駄々洩れになってしまっている状況です。

I was recently told that if I want to view the usage data from FTOP for sub-workloads for Teams Meeting, Phone Systems & Apps/Plat within FTOP I need to submit a CPOR claim for 'Teams Only'.  When will the workloads for Teams Meeting, Phone Systems & Apps/Plat flow into FTOP without having to also select 'Teams Only'?

It would be nice to see API access in to the FTOP and deeper reporting web tools, to allow partners to extract and manipulate the data.

I have seen some data missing in recent reports (random workloads) missing once data exported.  I take daily drops of the data for my own reporting and have seen this only this week.

On Partner Center, the OSU M365 insights, the recommended actions per each workloads, as well as what workloads are claimed per each tenant provide very useful information for technical people engaged with the customer.
Currently there is no granularity that would enable us to provide access only to specific data, or to specific customer tenants or workloads for OSU Incentive program. We need to assign the "Incentive user" role ("incentive read only role" is not enough). This provides too much insights to our technical people that need only usage insights and customer status and do not require access to all other different Incentive programs, payments etc. or receiving any notifications regarding other incentive programs.
A granular assignment of roles to specific people at service or tenant level in Partner Center would help. Also the ability to assign only specific customers to specific technical engineers from our company.
Also a log activity with filters and access roles assigned to personnel would be of help. We like to assign responsibilities to persons on a workload - customer basis In FTOP it is possible to do this when the engineer or FastTrack partner Program Manager contact is associated on the customers tenant level. This feature would be useful to have in CPOR also.

It would be great to add information about the update cycles and the last updated timestamp to the reporting - especially with regards to data health. 

It is sometimes hard to figure out how up to date the reporting data is.