Suggested by Vanitha Murugesan – Completed
Hello,
I had earlier opened a support ticket with FRP help which was set to a resolved status. However the problem continues so i added a comment to the ticket . However the ticket is still in a closed ticket. Please enable the ability to partner to reopen closed tickets or wait for confirmation from partner to close a ticket
Thanks,
Vanitha
I had earlier opened a support ticket with FRP help which was set to a resolved status. However the problem continues so i added a comment to the ticket . However the ticket is still in a closed ticket. Please enable the ability to partner to reopen closed tickets or wait for confirmation from partner to close a ticket
Thanks,
Vanitha
Status details
2022-16-12 - A feature enabling partners to "challenge" a closed support ticket is currently in development. ETA January 2023.
2021-09-23 - Assignment Team- Assigning to Partner Experience Team to Triage
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Thank you for your feedback! Great news, we are actively working on a feature enabling partners to "challenge" (re-open) a support case after it has been closed.We expect this feature to be available to partners starting in January 2023.