Please submit all support and access issues to https://aka.ms/PXPartnerSupport.
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Enhancing Claim Management Process in Partner Center
Suggested by Asif Vasa – Completed – 1 Comments
When another partner files a claim, the contact person listed as a partner is notified. However, it would be beneficial to have a filter in the "customer claims" tab, such as "needs action," that allows us to track customers who require additional information and ensures that everyone in the organization is notified. This would help us keep track of the necessary steps and information needed to resolve claims efficiently. -
Connect forecast dates in FTOP to incentives to predict future revenue
Suggested by Irma Roossink – Completed – 5 Comments
It would be great to connect forecast dates in FTOP to the related incentives. For example if you have forecasted June for a customer to get 40% usage on Intune, it will show the related incentive amount for that date in June. In that way we can forecast our total revenue for the upcoming months. -
FRP Dashboard/Partner Center usage accuracy
Suggested by Asif Vasa – Completed – 0 Comments
I am writing to bring your attention to an issue that we have been facing for several years in the FRP dashboard/PC. It has come to our attention that some customers are showing 100% usage, even though they have not deployed the corresponding workloads to that extent. This issue has hindered our efforts as partners to drive customer usage and has resulted in us being unable to receive incentives for the work we do. To overcome this challenge, we request more precise and accurate usage numbers for these customers. -
Partner-FM assignments in Partner Center
Suggested by Sebastian Baca – Completed – 5 Comments
In FTOP we were able to see who had what client assigned and be able to track each FMs/FEs portfolio. How is that doable in Partner Center? -
Data health for complete milestones
Suggested by Sabina Bandula – Completed – 1 Comments
Data health seems to be affected when usage drops even after a milestone has been reached (perhaps client purchased more entitlements). It would be nice if this could be controlled in some way.
Example: recently a client was on track and had passed 15% milestone, but then purchased an additional ~200 entitlements which dropped the usage percentage. Its not easy to see if/when they had hit that milestone, and now it remains as additional work in data health. -
Teams Meetings, Voice and App & Solutions Active Usage Views
Suggested by Georgina Rollins – Completed – 0 Comments
When we we get visibility of the MAU for Teams Meetings, Voice and App & Solutions within FTOP?
So we can see where we are against Claims and help push the workload forward. -
Email notifications with RFA details sent to FRPs
Suggested by Sebastian Baca – Completed – 2 Comments
in FY23 referrals and RFA we used to get notifications email with the details of the RFA.
Can this be replicated in FY24 (in addition to the current updated process)?
Having the details helps since Partner Center has so many issues and it never works as expected since the new RFA process was introduced.
in addition, the email helped FRPs give validation of who we are and not having to reach out to the client "out of the blue". With the email, we can reply directly to the client and use the RFA details to validate our credentials as FRPs
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Data Health for Entitlement Status
Suggested by Leslie Dunlop – Completed – 3 Comments
We've come across many examples where customers are fully deployed on a workload (such as Exchange at 99%), but when they are added to FTOP, the entitlement status is reflecting "Status Unknown" and we're having to update it to "In progress" to have it not show up on the non-compliance report. For workloads with active usage over 60%, it should automatically reflect as a new status "Adoption" and not "Status Unknown." This is a lot of extra administrative work to update the entitlement status. -
Data health - new FTOP report and update cycles
Suggested by Stefan Haffner – Completed – 3 Comments
It would be great to add information about the update cycles and the last updated timestamp to the reporting - especially with regards to data health.
It is sometimes hard to figure out how up to date the reporting data is. -
Adding POE Download link in Partner Center CPOR Section
Suggested by Ayman Samir – Completed – 0 Comments
To make sure that the most recent POE is used, in the Partner Center > Incentive | Customer Claim Section, include the POE document direct download link with the latest version of the file.