FPC Program ideas/suggestions

When a FT referral email is sent to the FRP it would be helpful to have the tenant name included.  Since referral emails are allowed as the initial PoE documentation for submitting the CPOR requests, having the the tenant name would speed up the process.  This also helps when the customer does not know what their tenant name is and/or does not know what their default domain is (which happens way too frequently).  
I propose a table in the email that could look something like this:

FTOP record name	Contoso US
Tenant ID	2k1wi-2cats-3d0gs-24kgld-12blah
Tenant name	contosousa.onmicrosoft.com
Customer PoC	Jo Smith (jo.smith@contoso.com

This would be in addition to what is already in the email body.
If emailing this information is a concern then please instruct the Gateway team in adding this information in the OSNs in FTOP.
Any time we can get this information up front would be extremely helpful.

The new POE for has a lot of boxes to check. Some of the boxes seem to overlap each other. 
For example what is the difference in Remote Guidance and Customer support?