Jeremy Deschner
Joined: 4/15/2020
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Discuss the New POE form
The new POE for has a lot of boxes to check. Some of the boxes seem to overlap each other.
For example what is the difference in Remote Guidance and Customer support?
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Make it easier to register all workloads for a customer
I have some customers that have self deployed and have already achieved 80% or more on some workloads. In order for our company to be a Value Added Service provider I would like for us to be their first point of contact for all issues in M365.
Currently if I want to register all the other workloads that are already 80% or more, I have to provide a signed POE or SOW, then a schedule, then more paperwork that may or may not be rejected. This is all time that we have to spend a company resource on instead of upselling.
If the workload is over 40%, we won't get any commission or incentive, so make it easier to register.
If we register all their workloads the added value to the customer is
1. It means the customer can easily use the remote guidance feature of FT
2. It puts our company in a really good position to upsell to E5 because there is no other vendor in the picture.
3. If all their solutions have top level support, they will not look at Google or other providers. -
Partner support cannot make a new case
Partner support area has no way for me to create a new case. Please tell me how to make a new case. -
Trophies for participants in the Community like in XBOX
My suggestion is to start having community trophies like they have in XBOX. Currently we have FRP badges, but nothing that recognizes our contribution to the FRP community.My idea would look like this;1. A person submits 10 Ideas they get an Idea Bronze Trophy on their profile2. One of their ideas is accepted and put into practice they get a Silver Trophy.So on and so forth. What this does is it encourages people to participate in the community and recognizes the superstars! Plus it's a bragging right and it is fun to collect loot if you're a gamer or an engineer in the Microsoft Universe. -
Tip of the hat to the person that found the issue
I think that you could add somewhere in the release notes or give a Certificate of appreciation when a person tells MS about a Bug or a new feature they want on a product. I would give that out if their suggestion goes into production.I think these kinds of recognition or tip of the hat to people that help give clout in the Microsoft Community. -
ADG Notes and Data exportable as a PowerBI page
For the Advanced Deployment Guide I suggest adding a Notes section next to each tab.The notes should include things like "Submitted to Change Control date", Who is responsible for the task and let it tag that person in chat or in email like a Facrbook tag does.Furthermore all the notes from the tasks like "Start date", "Who is responsible", "Completion date", "Change Control approval status" should all be able to be ported to a PowerBI page so the managers can look at the data and determine where bottlenecks are in each process.This would make ADG a powerful and appealing management tool and reporting tool for customer's IT managers. -
Teams translation should be globally available to every user
When I go from my Teams environment to Microsoft Teams environment I am logged in as a guest. However I lose the ability to right click on messages and choose "Translate" or set my browser to automatically translate to English.Microsoft's environment is meant to be a global environment. Even though I speak, and read Japanese, it is much more efficient to have everything popped into English. It's less stressful and cuts down on mistakes due to misinterpretation.I am talking about the Microsoft Japan Teams environment but I think all MS environments worldwide should have instant translation ta make the data more accessible to people that are not native language speakers for that region.