Suggested by Han Weghorst – Completed
We love the focus on referrals for OneDrive for Business, but we received some regular FastTrack Referrals that should be Non Incentive Referrals instead.
As example: we received a regular referral for a customer in size Extra Small for ODFB. We already deployed SharePoint Online, so there would be no incentive for this left. The customer was asking for file migration to ODFB, but the customer is not eligible for the Migration Benefit.
We would like to understand why the RFA Gateway is approving such RFA and send this as regular referral. We understand that some areas around RFAs/Non-Incentive RFAs are a little cloudy woul dlike to have documentation that outlines and confirms the conditions that a RFA must meet, in order to be considered as a Request for Assistance, as opposed to a Non-Incentive Referral.
So two questions:
1. Are there any other FRP's facing this unclear situation?
2. Could MSFT share documentation that outlines and confirms the RFA conditions?
As example: we received a regular referral for a customer in size Extra Small for ODFB. We already deployed SharePoint Online, so there would be no incentive for this left. The customer was asking for file migration to ODFB, but the customer is not eligible for the Migration Benefit.
We would like to understand why the RFA Gateway is approving such RFA and send this as regular referral. We understand that some areas around RFAs/Non-Incentive RFAs are a little cloudy woul dlike to have documentation that outlines and confirms the conditions that a RFA must meet, in order to be considered as a Request for Assistance, as opposed to a Non-Incentive Referral.
So two questions:
1. Are there any other FRP's facing this unclear situation?
2. Could MSFT share documentation that outlines and confirms the RFA conditions?
Status details
2021-05-19 - Referrals Team - The "No-Incentive Referrals" pilot covers only one specific scenario: new assignment of approved RFA for which the requested workloads usage exceeds their incentive eligibility threshold. Should we lauch "no-incentive referrals" at scale, we may consider covering additional scenarios in the future.2021-05-19 - Assignment Team - assigning to Referral Team to triage.
I believe this document should explain the different types of assignments. As noted above, the pilot only covers one specific scenario: new assignment of approved RFA for which the requested workload usage exceeds incentive eligibility.
The page that might be most helpful in the Playbook to provide this information would be the RFA: Referrals, Direct Assignment, and Existing Assignment content. I'd also recommend looking at the Examples of the emails to quickly identify the scenario.