FPC Program ideas/suggestions

We've found that obtaining an "acceptable" signature is getting increasingly more difficult, to the point where the approval team in Partner Center does not accept DocuSigned SOWs. Understand needing to verify customer signature, but it's become a lot harder to find an acceptable method, and we have to go back and add additional verification (email where customer sends back signed SOW), which is not realistic for the team to go back and find with a large network of sellers. Curious to see if other partners are running into this issue, and if there's a potential for some flexibility on what's accepted as a "valid signature" when claiming? 

Going to Partner Center > Insights > FastTrack > Referrals > customer name > Notes History, it shows the notes with no formatting:

NOTE: replaced customer information with xxxxx characters

 

"10/30/2023 - xxxx@microsoft.com RFA # 83643. 10/30/2023; Request approved for Microsoft Purview Data Lifecycle Management. Assigned to FTCQ FRP • EDU Licenses: No• Nonprofit Licenses: No• Non-FRP Engaged: No• FRP involved: No• GCC: No    Partner/MCS listed in RFA: false   Contacts:   • Customer contact information: xxxxx.xxxx, IT Administrator, xxxxx.xxxxx@contoso.com, 18001234567 • Requestor contact information: xxxxx, IT Administrator, xxxxx@contoso.com, 1801234567     Service Location and Language: • City: xxxxxx• State: Illinois• Country: united states• FT Supported Language: english (united states)   The following entitlement counts reflect the entitlements confirmed by the RFA eligibility engine. These entitlements may differ from FTOP due to latency or other issues but please move forward with the RFA based on the eligibility verified by the On-Demand Team.   RFA Approved Workloads:   • Purview DLM: xxxx Entitlements   RFA name: Request M365 assistance: Email retention policy setup   Additional information that may impact the project: We plan on implementing Email retention polices for the company and need help to ensure we are setting them up correctly.   RFA Form URL: "   

 

 

An improved formatting would make this information easier to read:

Hello!

We recently received an RFA for Teams Rooms configuration which we don't get often and don't have test environment, devices or lab to fully deploy and test the Teams Room configuration.

For better customer experience and learning purpose, it would be nice if Microsoft can provide us with Sandbox with Teams Rooms licenses along with demo and virtual Polycom and Surface Hub Gen 1 devices so we can test out few scenarios to successfully deliver customer engagements.

Thank you 

As a FastTrack Ready Partner, we would like to see certain workloads like M365 Copilot, Microsoft Entra ID incentivized under the Modern Work & Security Usage Incentive program. We get a plethora of RFAs for these workloads and readily assist the customers. But incentivizing these workloads for this fiscal will lead to more skin in the game for the partners and, justify the time and effort the partners put in to deliver these FastTrack benefits.

There are two emails sent to a matched partner.

The first is the Referral Notification email alerts a partner to the fact that a customer has been referred.

 

The second email is the Partner Assignment Notification. This email is sent to customer, partner, referral requestor, FPM, and account team.

 

When a partner sends an email to the customer, that email may get quarantined or delivered in to the customer Junk Folder. Therefore, the customer never sees the email.

I had a few customers never seeing my emails even after repeated replies to the referral team, account team and/or customer.