Suggested by Stephen Brown – Accepted
We have started to receive 'Non-Benefit' referrals and noticed the notes lack details on why the customer did not qualify for the FT Benefit. Most of them seem like they should have qualified.
Could more detail be provided on why the customer did not qualify for the FT Benefit? This could help us get to the right solution for the customer faster.
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From Microsoft: Thank you very much for your feedback. We currently process FastTrack referrals as non-benefit referrals if it’s a core workload AND usage is above 10%. Core workloads are Exchange Online, OneDrive/SharePoint Online, Teams, M365 Apps. We will be releasing new guidance about FastTrack benefit eligibility later this year. We will update this space when that has been completed. Thank you.