Share insights/feedback, ideas and requests related to the FRP Program.

  • 66

    Adding FRP capability in Partner center Logo Builder

    Suggested by Ayman Samir – Rejected  – 5 Comments

    in Partner Center logo Builder, Partner can have an official Statement to distribute their capabilities and current Available program they enrollment/partner competency, adding FastTrack Ready partner capabilities letter may support some partners in future need 

  • 25

    FastTrack Partner of the Year Award

    Suggested by Marius Blaauw – Completed  – 1 Comments

    As the FRP program is maturing can we create a FRP of the Year award at regional and global level. Partners put a lot of store into Microsoft Partner Awards and the visibility they get from a Microsoft Award. The award will be an additional benefit for partners and also be a vehicle where we can encourage and reward behaviours, we are looking for in the ideal FastTrack partner IE: Success Stories, Wizards Usage etc.

  • 22

    CPOR POE Signatures

    Suggested by Jayden Hart – Rejected  – 6 Comments

    We've found that obtaining an "acceptable" signature is getting increasingly more difficult, to the point where the approval team in Partner Center does not accept DocuSigned SOWs. Understand needing to verify customer signature, but it's become a lot harder to find an acceptable method, and we have to go back and add additional verification (email where customer sends back signed SOW), which is not realistic for the team to go back and find with a large network of sellers. Curious to see if other partners are running into this issue, and if there's a potential for some flexibility on what's accepted as a "valid signature" when claiming? 

  • 11

    Partner Operational Support UX Improvements

    Suggested by Teresa Heuke – Completed  – 3 Comments

    ​​​​​​​Hi Team 
     
    The current UX for the Partner Operational Support Partner Support · M365 Specialty Partner (powerappsportals.com) is not very handy and it would be great if we could see improvements in future: 
     
    1.) Currently there is no function to put someone in CC. So if someone logging a ticket gets on sick leave there is no possibility for a colleague to take over. So an additional field with people being informed and able to access the ticket would be helpful. 
    2.) There is no possibility to escalate a ticket. As global FRP Admin of my company I am supporting our Operations Team and quite often need to jump in to help them to get things moving. Currently I have to send screenshots of the conversation to my FPM, which is very clumsy and not helpful. 
     
    Thank you very much for thinking this over. 
     
    BR
     
    Teresa 

  • 10

    Add FastTrack Referrals to PartnerCenter co-sell reporting

    Suggested by Han Weghorst – Completed  – 2 Comments

    We would like to propose MSFT adds the FastTrack Referrals and Non Incentive Referrals as co-sell motion in PartnerCenter reporting.
    This would enable the partner to use one source of truth for receiving and handling leads from her partner MSFT.

  • 10

    Request: tenant name included in referral email

    Suggested by LeeAnne Hughes – Completed  – 2 Comments

    When a FT referral email is sent to the FRP it would be helpful to have the tenant name included.  Since referral emails are allowed as the initial PoE documentation for submitting the CPOR requests, having the the tenant name would speed up the process.  This also helps when the customer does not know what their tenant name is and/or does not know what their default domain is (which happens way too frequently).  
    I propose a table in the email that could look something like this:
    FTOP record name Contoso US        
    Tenant ID 2k1wi-2cats-3d0gs-24kgld-12blah
    Tenant name contosousa.onmicrosoft.com
    Customer PoC Jo Smith (jo.smith@contoso.com
    This would be in addition to what is already in the email body.
    If emailing this information is a concern then please instruct the Gateway team in adding this information in the OSNs in FTOP.
    Any time we can get this information up front would be extremely helpful.

  • 9

    Proaktive Kommunikation Modern Work Deployment Voucher to Partners

    Suggested by Swetlana Winter – Rejected  – 2 Comments

    Hi team, it would be great if partners could proactively get information about which customer gets a deployment voucher. It is often the case that customers with a voucher contact us too late. Or the voucher shows up with a colleague who has no idea of the process. Many thanks in advance.

  • 7

    FRP Led Engagements with SME Support (Shadow)

    Suggested by Stuart Moore – Rejected  – 2 Comments

    Idea - FRP leads the engagement with the customer around workshops, guidance etc but leverage SME to deliver workshops. Partner team would shadow / learn from the SME particularly in the advanced workload space. FRP would retain funding / incentive (or perhaps it can start as FTC-CSS then move to FRP Led) but then builds internal muscle/skill around that workload. Perhaps a partner could have 1-2 "vouchers" to use for SMEs on particular workloads?

  • 6

    RFA notes format challenging to work with

    Suggested by Stephen Leuthold – New  – 2 Comments

    The RFA notes feedback - It would be great if carriage returns are retained in the notes as they are entered into the RFA... It comes across as a blob of text all in one paragraph and makes it challenging to read and reformat.

  • 6

    Add a Column to display the HWM value for each Workload in the FastTrack Insights

    Suggested by Aaron Alpha – Accepted  – 2 Comments

    Can a column (non-calculated) be added int he FastTrack Insights area to reference the High-Water mark dollar value for each workload per user value under the FY23 program e.g. Intune -- $1, MDE -- $3 and so on.
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