Skip to Main Content

Welcome to the FastTrack Partner Community

We are strategically focused in supporting our global partners' engagements with eligible customers to leverage the value and maximize the potential of their purchased Microsoft 365 licenses.

  • Home
  • Public Profile

Voice of FPC

Voice of FPC

Joined: 11/21/2024

  • Educating CSMs on Voucher Program

    Wed, 11 Sep 2024 05:00:00 GMT – Readiness and Content ideas/suggestions – New 

    Feedback was given on the need to better educate Customer Success Managers (CSMs) in Japan about the Voucher Program, as there was only one engagement last fiscal year. The problem is the lack of awareness among CSMs. The impact of not addressing this is low engagement in the program. To measure the impact, Microsoft could track the increase in CSMs’ knowledge and subsequent engagements by region.

  • Automated referral feedback

    Wed, 20 Nov 2024 16:00:00 GMT – FPC Program ideas/suggestions – New 

    Why not have automated forms sent out to partners after a certain period of time to provide feedback on a referral? 

  • Targeted campaign for MCI engagement

    Wed, 26 Mar 2025 18:14:00 GMT – Program Tools (non OSU) ideas/suggestions – New 

    Problem statement: Need functionality to select one MCI engagement and see a list of all eligible customers.Specific process/tool/data: FPXImpact: Unable to create targeted campaigns efficiently.Measure impact: Increased campaign success rate. 

  • EDU customers and SKUs in Insights

    Wed, 26 Mar 2025 18:22:00 GMT – Program Tools (non OSU) ideas/suggestions – New 

    Problem statement: Need to show EDU customers and SKUs in Insights.Specific process/tool/data: FPXImpact: EDU customers and SKUs not visible.Measure impact: Improved visibility of EDU data.