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Voice of FPC

Voice of FPC

Joined: 11/21/2024

  • Educating CSMs on Voucher Program

    Wed, 11 Sep 2024 05:00:00 GMT – Readiness and Content ideas/suggestions – New 

    Feedback was given on the need to better educate Customer Success Managers (CSMs) in Japan about the Voucher Program, as there was only one engagement last fiscal year. The problem is the lack of awareness among CSMs. The impact of not addressing this is low engagement in the program. To measure the impact, Microsoft could track the increase in CSMs’ knowledge and subsequent engagements by region.

  • Automated referral feedback

    Wed, 20 Nov 2024 16:00:00 GMT – FPC Program ideas/suggestions – New 

    Why not have automated forms sent out to partners after a certain period of time to provide feedback on a referral?