Share insights/feedback, ideas and requests related to the FRP Program.

  • 8

    RFA notes format challenging to work with

    Suggested by Stephen Leuthold – New  – 2 Comments

    The RFA notes feedback - It would be great if carriage returns are retained in the notes as they are entered into the RFA... It comes across as a blob of text all in one paragraph and makes it challenging to read and reformat.

  • 6

    Add a Column to display the HWM value for each Workload in the FastTrack Insights

    Suggested by Aaron Alpha – Completed  – 3 Comments

    Can a column (non-calculated) be added int he FastTrack Insights area to reference the High-Water mark dollar value for each workload per user value under the FY23 program e.g. Intune -- $1, MDE -- $3 and so on.

  • 5

    Non Benefit RFA | More details on why they do not qualify for FastTrack

    Suggested by Stephen Brown – Accepted  – 1 Comments

    We have started to receive 'Non-Benefit' referrals and noticed the notes lack details on why the customer did not qualify for the FT Benefit. Most of them seem like they should have qualified.
     
    Could more detail be provided on why the customer did not qualify for the FT Benefit? This could help us get to the right solution for the customer faster.

  • 3

    Teams Rooms Sand Box

    Suggested by Khurram Ahmed – Accepted  – 1 Comments

    Hello!

    We recently received an RFA for Teams Rooms configuration which we don't get often and don't have test environment, devices or lab to fully deploy and test the Teams Room configuration.

    For better customer experience and learning purpose, it would be nice if Microsoft can provide us with Sandbox with Teams Rooms licenses along with demo and virtual Polycom and Surface Hub Gen 1 devices so we can test out few scenarios to successfully deliver customer engagements.

    Thank you 

  • 1

    Allow partners to edit endorsements

    Suggested by Adriana Blue – Needs Votes  – 2 Comments

    This is regarding the FastTrack Community partners. 
     
    We are currently unable to edit our endorsement profile, which has resulted in us receiving a referral for a workload that we are not specialized in. We are a Converged communications partner, but we received a referral in SPO due to our ACM, Teams Rooms and phone specializations, that includes that SPO, although it is not requirement to drive growth and consumption around it.
     
    We are hoping the option to edit the endorsements will become available for partners like us that does not have the required specialist to deliver the service and who will be negatively affected by declining the referral.
     
    Thanks!
     

  • 1

    Create FPC Ideas Category for Referrals Decline Reasons

    Suggested by Hiroaki Naruse – Rejected  – 3 Comments

    Could you kindly consider creating " Others" category for Decline Reason of referrals? This will allow us to let Microsoft referral team know correct reason, and the assignment team can properly handle cusotmer's request after the Decline.

  • 1

    Lead Quality

    Suggested by Janet Khar – Accepted  – 2 Comments

    We shared with our Fasttrack PDM the issue with FPC Referrals just wanting us to solve their problem and not interested in new projects.  We have not garnered a single new project this year from FPC referrals.   Therefore, the ROI on the FPC Referrals has been poor.  Our FPC PDM asked if we were holding firm with FPC Referrals to the 2-3 hours of free services only.  We do try, but if the customer's issue takes longer than 2-3 hours the customer still expects it will be free regardless of how long it takes.  If we try to charge them, they just complain about us. 

    ASK - We need Microsoft to truly partner with us and help set the boundaries and expectations of what a FPC Referral should expect from a partner - for free.   There is nothing in the original communication from MSFT to the customer to set any time boundary expectations.  Given this is a MSFT program. MSFT should be setting the clear expectations to customers.  

  • 1

    Incentivize workloads like M365 Copilot, Microsoft Entra ID for FastTrack Partners

    Suggested by Sohong Chakraborty – Completed  – 1 Comments

    As a FastTrack Ready Partner, we would like to see certain workloads like M365 Copilot, Microsoft Entra ID incentivized under the Modern Work & Security Usage Incentive program. We get a plethora of RFAs for these workloads and readily assist the customers. But incentivizing these workloads for this fiscal will lead to more skin in the game for the partners and, justify the time and effort the partners put in to deliver these FastTrack benefits.

  • 1

    Add Statement to "Notice of FastTrack Assignment" Emails to Customers

    Suggested by Oscar Goco – Rejected  – 2 Comments

    There are two emails sent to a matched partner.
    The first is the Referral Notification email alerts a partner to the fact that a customer has been referred.
     
    The second email is the Partner Assignment Notification. This email is sent to customer, partner, referral requestor, FPM, and account team.
     
    When a partner sends an email to the customer, that email may get quarantined or delivered in to the customer Junk Folder. Therefore, the customer never sees the email.
    I had a few customers never seeing my emails even after repeated replies to the referral team, account team and/or customer.
     
    With email security being implemented by many customers, I suggest to add a statement in the second email recommending the customer to add the Partner contact or partner domain name to their Safe Senders list or check their Junk folder or quarantine folder. This should minimize the problem with missed communications and delays between the customer and partner.
     
     

  • 1

    Active user consumption control rules (MAU)

    Suggested by Rogerio Molina – Rejected  – 4 Comments

    Active user consumption control rules (MAU) that end up creating difficulties for us to work with customers. Unfortunately, due to various situations that are beyond our control, many customers reduce their consumption or even stop using the solutions. The problem is that we have had big problems with this, as our numbers end up being hugely negative.

    This ends up creating difficulties for us to remain active in Microsoft programs.
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