Share insights/feedback, ideas and requests related to the FRP Program.
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NCE Customer Eligibility
Suggested by Jami Styx – New – 0 Comments
As partners and Microsoft focus on moving customers to NCE contracts at renewal, is Microsoft considering allowing customers renewing from EA into NCE to be eligible for the MW Security Deployment Offer voucher program? We have several opportunities where we are working with Microsoft on renewals and encouraging customers to move to NCE, which disqualifies them from the voucher program. These customers are renewing from M365 E3 to M365 E5 and need assistance with deploying security products and would be a great fit for the deployment voucher. -
QTM MW and Security Deployment Vouchers - Redemption in Partner Center?
Suggested by Tim Van Liew – New – 0 Comments
We are a global company that manages FastTrack centrally. We recently received questions from our teams in Germany and Australia about redeeming Deployment Vouchers. We confirmed we could, but now have to figure out the Accounting on the back end for the payments. It would be better if we could redeem these vouchers through Partner Center where we already have Partner IDs and Payment and Tax profiles set up for these various markets. Is there a reason that Workshops are managed through the MCI portal and Partner Center, but Vouchers have to be managed in the FastTrack Partner Community Portal? -
Automated referral feedback
Suggested by Voice of FPC – New – 0 Comments
Why not have automated forms sent out to partners after a certain period of time to provide feedback on a referral? -
FastTrack v. Standard Referrals
Referral team does a poor job differentiating between FastTrack referral and Standard referrals. I have received a FastTrack referral that clearly stated in the case history "not a FastTrack assistance".