Please submit all support and access issues to https://aka.ms/PXPartnerSupport.
-
PBI report - Performance by Usage Milestone tab - bucket size field
Suggested by LeeAnne Hughes – Completed – 0 Comments
I love that we have additional fields (QE/AE/AU at time of claim) and we have the new workloads (MIP, Teams Meetings, etc.) in the Performance by Usage Milestone tab!! However...... I would like to request we add the bucket size back to this report please. The Bucket Size field is quite useful for quickly identifying incentive amounts and forecasting. -
Child Tenants of S2500 Customers
Suggested by Samer Haque – Rejected – 0 Comments
Previous Post on Yammer:
We thought we should share this with the rest of the partner community. We have raised a ticket in relation to this issue with FRPhelp and the data and Tools team is reviewing the following.We have found that the S2500 customers are being identified or tracked using TPID. The problem is in a scenario where multiple customers share the same TPID, all of these customers are being flagged as S2500 customer. For example, we currently have one S2500 customer in an industry vertical and as it shares the same TPID with 15 other tenants, they are all being flagged as an S2500. We have reached out to most of the accounts team and got confirmation from them that not all of them are considered S2500 customers, rather the parent tenant is the S2500 customer.
We know we are not being measured on this currently, however, the non S2500 customers are skewing the data health results and also creating a bit of confusion on who the actual S2500 customers. In our opinion, FTOP should not be flagging child tenants of S2500 customers as a 'S2500' customer.
-
Show eligible MCI workshops in report
Suggested by # Voice of FPC – New – 0 Comments
Problem statement: FPX currently shows the number of available workshops but not the specific eligible workshops. Impact: Users need to click to see eligibility, which is inefficient. Measurement: Improved user efficiency and satisfaction. -
EDU customers and SKUs in Insights
Suggested by Voice of FPC – New – 0 Comments
Problem statement: Need to show EDU customers and SKUs in Insights.Specific process/tool/data: FPXImpact: EDU customers and SKUs not visible.Measure impact: Improved visibility of EDU data. -
Pending Payment Report
Suggested by Roberto Sandrini – Completed – 1 Comments
FRP partners are in need of a report that shows them what payments are "in transit", meaning pending payments for earning adoption with customers that have not yet been posted, but are pending to be posted. -
Suggested by Rogerio Molina – Completed – 2 Comments
We don´t have access of the Portal informations Claims, we don´t have access to basics information kind of MAU evolutioin´s customer We can´t to see how te be the status of the customer. We lost a lot of access data that has not yet returned and this is causing great difficulties for our relationship with Microsoft customers. -
Partner Enablement Newsletter
Suggested by Julius Heise – Completed – 1 Comments
Please distribute the Partner Enablement Newsletter via E-Mail to Partners that have signed up for it. Or if this is already the case, let me know where I can sign up for this Newsletter ;)
Thanks Indeed!
Julius -
New CPOR Claim Process feedback
Suggested by LeeAnne Hughes – Rejected – 0 Comments
The new process is pretty simple and I am happy w/ the changes that were made. It is a huge improvement over the previous process. Kudos on that.
My only feedback is that if the partner already has some workloads claimed for a customer and they are claiming additional workloads, the workloads claimed previously shows as claimed by another partner, when the other partner is themselves. In my opinion, if the partner already has claimed workloads, it should just show the CLAIM ID by those services. If a DIFFERENT PARTNER has claims for those workloads, then the previous statement would be accurate.
-
I want to check all customer information on FRP Dashboard(Service Usage page)
Suggested by Waka Nodera – Completed – 0 Comments
I have a request regarding the service usage page of the FRP dashboard.Previously, I could see Service Usage for all customers.From this month it seems to have a filter with "IsCurrentMonth" = "true".I want to check the Service Usage of all customer like before.Please consider making it possible to check all customer information. -
Support requests - include title and problem description
Suggested by Sylwia Aderek – Completed – 3 Comments
Hello,
I would like to request to include "Problem summary" in the topic of the email messages regarding specific tickets.
Also if possible please include the problem description from submitted ticket as having couple tickets open it is hard to identify which case the response apply to.