Please submit all support and access issues to https://aka.ms/PXPartnerSupport.
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Less paperwork for Voucher Programs
Suggested by Jami Styx – Needs Votes – 2 Comments
For the MW Deployment Offer is there a way to consolidate the paperwork? Right now, partners must enter (copy & paste) some of the customer information 4 times (voucher #, entity name, tenant ID, email etc.)
For example:
1) I generate info into the initial SOW
2) Then I have to submit the initial SOW into the portal. The portal requires that I enter the voucher #, customer name and tenant ID # that is already in the SOW. Additionally, I have to populate the Program Membership, why can’t it just auto populate? I only have one program?
3) Then I copy and paste the same information from the SOW over to POE
4) Then for the 4th time I required to re-enter information (voucher #, entity name, tenant ID, email etc.) into portal coping and pasting the info again from the SOW and POE for final submissions.
A lot of coping and pasting of the same information over and over.
Is there any way this can flow into Partner Center (PC) where it can be more automated like other program such as AMM or the MCI offers. Yes, we may have to submit the initial information, but the tool would allow us to add information such as voucher #, entity name, tenant ID, email & load SOW initially to a claim. Then when engagements is completed, like other programs such as AMM and MCI it allows partners to send consent emails (directly from PC) as POE which would be great replacement for the final POE document. -
Enhancing Claim Management Process in Partner Center
Suggested by Asif Vasa – Completed – 1 Comments
When another partner files a claim, the contact person listed as a partner is notified. However, it would be beneficial to have a filter in the "customer claims" tab, such as "needs action," that allows us to track customers who require additional information and ensures that everyone in the organization is notified. This would help us keep track of the necessary steps and information needed to resolve claims efficiently. -
Connect forecast dates in FTOP to incentives to predict future revenue
Suggested by Irma Roossink – Completed – 5 Comments
It would be great to connect forecast dates in FTOP to the related incentives. For example if you have forecasted June for a customer to get 40% usage on Intune, it will show the related incentive amount for that date in June. In that way we can forecast our total revenue for the upcoming months. -
FRP Dashboard/Partner Center usage accuracy
Suggested by Asif Vasa – Completed – 0 Comments
I am writing to bring your attention to an issue that we have been facing for several years in the FRP dashboard/PC. It has come to our attention that some customers are showing 100% usage, even though they have not deployed the corresponding workloads to that extent. This issue has hindered our efforts as partners to drive customer usage and has resulted in us being unable to receive incentives for the work we do. To overcome this challenge, we request more precise and accurate usage numbers for these customers. -
Partner-FM assignments in Partner Center
Suggested by Sebastian Baca – Accepted – 4 Comments
In FTOP we were able to see who had what client assigned and be able to track each FMs/FEs portfolio. How is that doable in Partner Center? -
Data health for complete milestones
Suggested by Sabina Bandula – Completed – 1 Comments
Data health seems to be affected when usage drops even after a milestone has been reached (perhaps client purchased more entitlements). It would be nice if this could be controlled in some way.
Example: recently a client was on track and had passed 15% milestone, but then purchased an additional ~200 entitlements which dropped the usage percentage. Its not easy to see if/when they had hit that milestone, and now it remains as additional work in data health. -
Teams Meetings, Voice and App & Solutions Active Usage Views
Suggested by Georgina Rollins – Completed – 0 Comments
When we we get visibility of the MAU for Teams Meetings, Voice and App & Solutions within FTOP?
So we can see where we are against Claims and help push the workload forward. -
Voucher eligibility
Suggested by Sebastian Baca – Needs Votes – 2 Comments
Ability to see eligible vouchers for customers where we have CPOR registrations. -
Including Forecast Dates in Service Usage Reports
Suggested by Samer Haque – Rejected – 2 Comments
Hi team,
It would be great if you could include the forecast date in the Service usage report for any workload an FRP has a CPOR claim on. Currently we have to export multiple reports and then join them together to get a view on 15 and 40% forecast dates.
Having this information in the service usage would be useful as it will help with making sure forecast dates are accurate and will allow us to focus on bringing the adoption dates forward.
Cheers, -
Email notifications with RFA details sent to FRPs
Suggested by Sebastian Baca – Completed – 2 Comments
in FY23 referrals and RFA we used to get notifications email with the details of the RFA.
Can this be replicated in FY24 (in addition to the current updated process)?
Having the details helps since Partner Center has so many issues and it never works as expected since the new RFA process was introduced.
in addition, the email helped FRPs give validation of who we are and not having to reach out to the client "out of the blue". With the email, we can reply directly to the client and use the RFA details to validate our credentials as FRPs