Program Tools (non OSU) Ideas/Suggestions

I would like to request the addition of a CSP Renewal column to the customer data section in FPX. Currently, FPX includes the EA Renewal column, but it would be helpful to also have the CSP Renewal column. Partners take different approaches depending on whether a customer has an EA or CSP agreement, so they need visibility into the type of agreement and its renewal timing within FPX. When prioritizing customers, partners first check the agreement type and renewal timing.

I would like to request the addition of a customer segment filter in FPX. Our partners are strategically focusing on SMC customers. However, FPX currently includes both Enterprise and SMC segment customers, which requires manual extraction of SMC data. This process is time-consuming and has become a blocker for FPX adoption.

Problem statement: FPX currently shows the number of available workshops but not the specific eligible workshops. Impact: Users need to click to see eligibility, which is inefficient. Measurement: Improved user efficiency and satisfaction.

Problem statement: Need to show EDU customers and SKUs in Insights.Specific process/tool/data: FPXImpact: EDU customers and SKUs not visible.Measure impact: Improved visibility of EDU data.

Problem statement: Need functionality to select one MCI engagement and see a list of all eligible customers.Specific process/tool/data: FPXImpact: Unable to create targeted campaigns efficiently.Measure impact: Increased campaign success rate. 

Describe the scenario briefly (what is the feature? how will it work as a partner i can do X so that i can achieve Y)  This feature adds an “At Risk” column to ASPX – Copilot Opportunities. Partners can quickly identify tenants with very low paid Copilot usage so that they can take proactive actions (engagement, enablement, adoption support) to prevent Copilot license churn. The experience is similar to the existing “At Risk Tenants” column in ASPX – Secure Productivity.   Describe the business problem or pain point (why is this feature needed?) Partners currently lack visibility into Copilot adoption risk within Copilot Opportunities. Low usage tenants are often discovered too late, after churn discussions have already started. Without an at‑risk signal, partners must rely on manual analysis or assumptions, which delays intervention and reduces retention.   Describe the expected impact (quantify the impact e.g. improves productivity, reduces manual toil) Enables earlier intervention for low‑usage Copilot tenants Reduces Copilot paid license churn Improves partner productivity by eliminating manual analysis   How many partners asked for it? (quantify the ask) This idea was proposed by one partner, but it affects all partners involved in the Copilot business.   What is the urgency? High/Medium/Low High, Copilot adoption and retention are critical business priorities, and churn risk increases rapidly in the first 3–6 months after license purchase.   How does success looks like? (success criteria, measurable outcomes, KPI) “At Risk” column available in ASPX – Copilot Opportunities Partners actively using the column in adoption reviews Measurable reduction in Copilot churn rate for flagged tenants Increased Copilot MAU and usage for tenants previously marked as at risk

Currently Partners are only able to view opportunity details in ASPX for customers they have registered CPOR on. This is great where relationships exist already, however there are many times when account teams present new customers with no link to the Partner.  It would be beneficial for Partners to have a holistic picture of the customer landscape in those initial conversations to help shape an outcome that will have a higher chance of resonating with the customer and therefore landing successfully. This also reduces the amount of time expended given a Partner would likely have to engage the account team and or customer direct to get the required information.  Ultimately this would reduce lead conversion times significantly, reducing effort across the board, and likely see greater satisfaction for all involved.  While it was raised by 1 Partner, this would benefit all Partners globally. Given the potential positive impact, releasing this capability sooner rather than later would be highly beneficial.   

When we include the Teir 2 reseller name into the ASPX data feeds, is there a way to include the Teir 2 resellers MPNID along with the name. It can prove to be a good validation point for the Distributors to connect the tenant usage data.

1. Describe the scenario briefly (what is the feature? how will it work as a partner i can do X so that i can achieve Y)  We propose adding a new column in the Customer Details section of Copilot Opportunities Insights that displays the growth potential for Copilot Chat. This metric would be calculated as: Total number of M365/O365 SKUs owned by the customer – Current Copilot Chat MAU. As a partner, I can quickly identify customers with high growth potential and prioritize proposing Copilot + Power Accelerate, enabling faster engagement and deeper adoption.   2. Describe the business problem or pain point (why is this feature needed?) Currently, partners lack a clear, data-driven method to evaluate the growth potential of Copilot Chat. Without this insight, decision-making is delayed, potentially missing opportunities to upsell Copilot + Power Accelerate. Partners are spending extra time manually estimating potential, which is hindering the adoption of Copilot Opportunities Insights. Adoption of ASPX is accelerating. Improved productivity: Reduces manual analysis time by delivering actionable insights directly within MPX. Faster decision-making: Enables partners to prioritize high-potential customers immediately. Drives revenue growth: Facilitates targeted proposals for Copilot + Power Accelerate, boosting adoption rates. 3. Describe the expected impact (quantify the impact e.g. improves productivity, reduces manual toil) Partners' adoption of ASPX will advance through the following improvements:     • Productivity gains: Reduce manual analysis time by delivering actionable insights directly within MPX.     • Faster decision-making: Enable partners to instantly prioritize high-potential prospects.     • Accelerated revenue growth: Facilitate targeted proposals for Copilot + Power Accelerate and boost adoption rates. 4. How many partners asked for it? (quantify the ask) At least 7+ partners have raised this need. 5. What is the urgency? High/Medium/Low High – Partners are actively seeking ways to accelerate Copilot adoption, and this feature directly supports FY26 growth priorities. 6. How does success looks like? (success criteria, measurable outcomes, KPI) Success Criteria: Columns are available in MPX Customer Details for all partners. Accurate calculation of growth potential based on SKU and MAU data. Measurable Outcomes/KPIs: ・Promotion of ASPX adoption by partners. ・Partners plan campaigns using Copilot Opportunities Insights within 3 months of launch. ・Improvement in partner satisfaction scores in MPX usability surveys.  

Request to add the information of the incentive, from CPOR, MCI , Deployment Offer earned together in the Land and Expand dashboard. Background; leadership team to utilize the MPX dashboard consistently, having motivation that it will help doing renewal, upsell, incentive, when they use the dashboard they want to actually see the immediate impact of which and if the effort resulted in the revenue, without having to spend too much manual effort cheking one by one currently