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Asif Vasa P-FM

Asif Vasa

Joined: 9/16/2020

  • Enhancing Claim Management Process in Partner Center

    Mon, 20 Mar 2023 12:05:07 GMT – Program Tools (non OSU) ideas/suggestions – Completed 

    When another partner files a claim, the contact person listed as a partner is notified. However, it would be beneficial to have a filter in the "customer claims" tab, such as "needs action," that allows us to track customers who require additional information and ensures that everyone in the organization is notified. This would help us keep track of the necessary steps and information needed to resolve claims efficiently.

  • FRP Dashboard/Partner Center usage accuracy

    Thu, 30 Mar 2023 14:41:06 GMT – Program Tools (non OSU) ideas/suggestions – Completed 

    I am writing to bring your attention to an issue that we have been facing for several years in the FRP dashboard/PC. It has come to our attention that some customers are showing 100% usage, even though they have not deployed the corresponding workloads to that extent. This issue has hindered our efforts as partners to drive customer usage and has resulted in us being unable to receive incentives for the work we do. To overcome this challenge, we request more precise and accurate usage numbers for these customers.