Share insights/feedback, ideas and requests related to the FRP Program.
-
Make it clear what you're paying for Edge (Edgeに対する支払い対象を明確にしていただきたい)
Suggested by FSI-DL-CustomerReferral FSI-DL-CustomerReferral – Completed – 1 Comments
I downloaded the incentive details from the FastTrack Ready Support site, but I don't know the customer name that led to the acquisition only by providing a gross amount for the amount earned in Edge.
Internally, we conduct a department evaluation based on the customer name acquired, but at present we are troubled because we cannot evaluate it due to lack of information.
(Even if Edge is good because the program ends, I would like you to include the customer name in the payment details in the future.
FastTrack Ready Support (Incentive Statements)サイトからインセンティブの明細をダウンロードしましたが、Edgeでの獲得額についてはグロスの金額の記載があるのみで獲得へつながった顧客名が判りません。
社内では獲得した顧客名を基に部所評価を実施しますが、現状では情報不足で評価ができないで困っています。
(Edgeはプログラム終了するので良いとしても、今後も支払い明細には顧客名は含めていただきたいです。) -
Need some FastTrack deck for Education customers
Suggested by Gabriel Gordon – Rejected – 0 Comments
It would be nice to have some FT decks customized for Education customers, with their jargon, wording, scenarios.
Gabriel -
Summary & Contact of who submitted RFA
Suggested by Sean Denton – Completed – 0 Comments
I think it would be a great idea to include a summary or a link that takes you to a summary of what the customer is looking to do around the specific workload(s) attached in the RFA. Many times it is the Microsoft AE submitting the RFA on behalf of the customer or being proactive in trying to push adoption of the specified workloads. It would help knowing who submitted the RFA from customer side or Microsoft side, how FastTrack was pitched to the customer (many times it is pitched as hands on and services focused) and what specifically the customer is looking for in regards to guidance around the workload(s). -
NCE Customer Eligibility
Suggested by Jami Styx – New – 0 Comments
As partners and Microsoft focus on moving customers to NCE contracts at renewal, is Microsoft considering allowing customers renewing from EA into NCE to be eligible for the MW Security Deployment Offer voucher program? We have several opportunities where we are working with Microsoft on renewals and encouraging customers to move to NCE, which disqualifies them from the voucher program. These customers are renewing from M365 E3 to M365 E5 and need assistance with deploying security products and would be a great fit for the deployment voucher. -
QTM MW and Security Deployment Vouchers
Suggested by Karen Naidoo – Needs Votes – 1 Comments
Please add an option to add multiple files when submitting our claims. Often you revert to us to ask for the sign log. Will causes a delay in approval. We could submit the sign log together with the signed document. -
Referral process improvements
Suggested by David Nudelman – Completed – 2 Comments
The referral process is telling a customer, that we have been engaged for a long time and have CPOR for the workloads in question, that we are not endorsed for these workloads. If we have a CPOR claim, the process should stop there, the customer gets referred back to us. Also, during the request the customer asked us t be the designated partner. That should also bypass the referral workflow that is in place now. We were always told that the customer has the right to choose their partner. I believe the correct order should be:CPORWhat the customer wantsThe referral workflowAlso you should improve the language used in the program, it sounds very negative to partners. Customers new to FT with no valid CPOR claim should go straight to #3. -
Need Security Everywhere back for Partners with the security badge!
Suggested by John Francis – Rejected – 1 Comments
Team, up unitl i think the beginning of 2023, we were able to delivery PIE security everywhere engagements... we are an M365 partner with 5 badges, security being one of them.. but that doesnt seem to matter for the security everywher program as you now have to be an MSSP to delivery that engagement.We find that a bit ridiculous in that we are always helping clients move to e5, EMS, etc.. and have built a team around that... we are a Professional Services company and an SI (as well as a CSP), but we are in the business of implementation and integration, not the types of services provided by an MSSP.our M365 clients rely on us to help them make decisions around upgrading, replaceing competitive products, etc.. and they dont think they should have to pay for that as they consider it microsoft presales work... but now i cant accomodate those types of engagement sfor them...we need to be able to! -
FRP Meetup for knowledgesharing
Suggested by Rens Ploegstra – Completed – 3 Comments
Hi,As a FastTrack Partner i'd like the idea of having a quarterly or twice a year get together with FRP's on discussing issues they've been encountering and getting solutions.obviously, this would be the best if it was set in groups of 4 where the FRP's are in different Geolocations (Competition wise)the community call is more a presentation meeting with Q&Ain the times that there is no Face 2 Face event for FRP's anymore this would be my second-best solution for this. -
Statement File Naming Convention
Suggested by Graham Cherry – Completed – 2 Comments
Please use a sensible file naming convention for Statements that will allow them to display in chronological order -
Windows 11 Deployment Incentive Program
Suggested by Arto Ovaskainen – Completed – 2 Comments
My feedback is for the Microsoft FastTrack Ready Program> Windows 11 Deployment Incentive Program.
FastTrack team has announced that a suitable Telemetry tool is coming to use to get the necessary customer background information for the Windows 11 Deployment. The tool would provide us, as Partners, a way to identify potential customers to whom we would recommend the program.
We have an example from this week.
We presented the incentive program to our eligible customer. The telemetry surveys were based on information obtained from the customer's environment. We spent a lot of time on this topic from our internal stakeholders and also from the client side.
After Claim Submission, we were notified of the rejection of our claim with the conclusion: "After reviewing the customer details, we are unable to approve your request as this customer was already over the Windows 11 MAD activation threshold for this program at the time the claim was submitted. "
If we had the telemetry tool at our disposal, we could pre-empt potential customers for whom the incentive support would be worthwhile.
This would save everyones time in this topic.