Suggested by David Nudelman – Completed
The referral process is telling a customer, that we have been engaged for a long time and have CPOR for the workloads in question, that we are not endorsed for these workloads.
If we have a CPOR claim, the process should stop there, the customer gets referred back to us.
Also, during the request the customer asked us t be the designated partner. That should also bypass the referral workflow that is in place now. We were always told that the customer has the right to choose their partner.
I believe the correct order should be:
- CPOR
- What the customer wants
- The referral workflow
Also you should improve the language used in the program, it sounds very negative to partners.
Customers new to FT with no valid CPOR claim should go straight to #3.
Status details
Hello! Thank you for sharing your thoughts surrounding Referrals with the team.
We have sent your comments over to the Referrals team lead for to look into and will reply as soon as that team has had a chance to review.
We have sent your comments over to the Referrals team lead for to look into and will reply as soon as that team has had a chance to review.
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Hello! Thank you for sharing your thoughts surrounding Referrals with the team. We have sent your comments over to the Referrals team lead for to look into and will reply as soon as that team has had a chance to review.
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Hi David, Thank you for sharing your feedback here and sorry for the slow response. Hopefully, the ongoing launch communications have cleared some of this up. The FastTrack Partner Community program is generally aligned with your approach. We prioritize both CPOR claim and endorsement to ensure the customer is getting help from their preferred partner who has demonstrated capability. The only change to be called out here is the move away from submitting RFAs or referral requests for existing relationships. We are deprioritizing the need for "paperwork-only" RFAs and directing partners and customers to work together when they have an existing relationship. We are no longer accommodating specific partner requests in the referral process. If a customer submits an RFA, they should be looking for a new partner. This is an adjustment for all partners and customers. We will close out this item as there are no additional relevant changes. Best regards, Julie and the Referrals team