Share insights/feedback, ideas and requests related to the FRP Program.
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Copilot Workshop claims should automatically create CPOR associations!
Suggested by Tim Van Liew – Rejected – 1 Comments
With the current focus on the Customer Copilot Adoption Journey, we are actively conducting many workshops and engagements supporting Copilot.
As we enter Funding/Incentive Claims for Proof of Value or Role-Based Deployment & Adoption Accelerator workshops, these claims should automatically align to a Change Partner of Record claim, utilizing the same POE already required to complete the association rather than requiring that a separate CPOR claim and documentation submission occur. This will also reduce the need to send another email to the customer contact to approve of the association.
I can see not making the association automatic for the Vision and Value workshops, but if they involve a Proof of Concept/Value or Deployment/Adoption aspect I think it should be streamlined.
Do you agree? -
SUMMARIZE VOUCHER REDEMTION VIEW & SUBMISSION
Suggested by Sello Makwe – Rejected – 1 Comments
good daylooking at the submission process for deployment voucher i have realized that you need to create two opportunities when submitting documents.1. you need to create the SOW - Initial opportunity,2. you need to recreate the same opportunity for POE submission.my idea, why don't you create option of submitting both POE and SOW on one opportunity ? -
Create FPC Ideas Category for Referrals Decline Reasons
Suggested by Hiroaki Naruse – Rejected – 3 Comments
Could you kindly consider creating " Others" category for Decline Reason of referrals? This will allow us to let Microsoft referral team know correct reason, and the assignment team can properly handle cusotmer's request after the Decline. -
Add Statement to "Notice of FastTrack Assignment" Emails to Customers
Suggested by Oscar Goco – Rejected – 2 Comments
There are two emails sent to a matched partner.The first is the Referral Notification email alerts a partner to the fact that a customer has been referred.The second email is the Partner Assignment Notification. This email is sent to customer, partner, referral requestor, FPM, and account team.When a partner sends an email to the customer, that email may get quarantined or delivered in to the customer Junk Folder. Therefore, the customer never sees the email.I had a few customers never seeing my emails even after repeated replies to the referral team, account team and/or customer.With email security being implemented by many customers, I suggest to add a statement in the second email recommending the customer to add the Partner contact or partner domain name to their Safe Senders list or check their Junk folder or quarantine folder. This should minimize the problem with missed communications and delays between the customer and partner. -
Advising when FastTrack partners already associated have claimable vouchers
Suggested by Eric Fugère – Rejected – 3 Comments
When a client has Fasttrack vouchers earned via renewals or other means and they're associated to partner could we have a field in FTOP or Partner indicating so? -
Add Statement to "Notice of FastTrack Assignment" Emails to Customers
Suggested by Oscar Goco – Rejected – 2 Comments
After a partner accepts the customer referral, a "Notice of FastTrack Assignment" email is sent to customer that has the partner's name, email address and domain name.Please add a statement in the Notice of FastTrack Assignment email to include the partner's domain name to the customer's Safe Sender list or Allow list.This will prevent the email sent from the partner to the customer from being quarantined or delivered into the customer's Junk folder and thus the customer never sees the email.I have several customer not receive my emails and had to get my FRM involved to contact either the Microsoft account member of customer to add my email to their Allow list.With heightened email security, some customer email systems are filtering emails and mistakenly being flagged as spam or phishing. -
Active user consumption control rules (MAU)
Suggested by Rogerio Molina – Rejected – 4 Comments
Active user consumption control rules (MAU) that end up creating difficulties for us to work with customers. Unfortunately, due to various situations that are beyond our control, many customers reduce their consumption or even stop using the solutions. The problem is that we have had big problems with this, as our numbers end up being hugely negative.
This ends up creating difficulties for us to remain active in Microsoft programs. -
CPOR POE Signatures
Suggested by Jayden Hart – Rejected – 6 Comments
We've found that obtaining an "acceptable" signature is getting increasingly more difficult, to the point where the approval team in Partner Center does not accept DocuSigned SOWs. Understand needing to verify customer signature, but it's become a lot harder to find an acceptable method, and we have to go back and add additional verification (email where customer sends back signed SOW), which is not realistic for the team to go back and find with a large network of sellers. Curious to see if other partners are running into this issue, and if there's a potential for some flexibility on what's accepted as a "valid signature" when claiming? -
Please include Transaction ID from FTR statements in payments
Suggested by Teresa Heuke – Rejected – 2 Comments
Its very clumsy and difficult to identify Fasttrack payments (non OSU). A good idea would be either -- include the Transaction ID from the statement in the payment textOR- include the MS invoice number in the statements (because this is being sent in the text of the payments)With that you will avoid a lot of questions when payments have been done and when they are received. -
Need Security Everywhere back for Partners with the security badge!
Suggested by John Francis – Rejected – 1 Comments
Team, up unitl i think the beginning of 2023, we were able to delivery PIE security everywhere engagements... we are an M365 partner with 5 badges, security being one of them.. but that doesnt seem to matter for the security everywher program as you now have to be an MSSP to delivery that engagement.We find that a bit ridiculous in that we are always helping clients move to e5, EMS, etc.. and have built a team around that... we are a Professional Services company and an SI (as well as a CSP), but we are in the business of implementation and integration, not the types of services provided by an MSSP.our M365 clients rely on us to help them make decisions around upgrading, replaceing competitive products, etc.. and they dont think they should have to pay for that as they consider it microsoft presales work... but now i cant accomodate those types of engagement sfor them...we need to be able to!