Suggested by Oscar Goco – Rejected
After a partner accepts the customer referral, a "Notice of FastTrack Assignment" email is sent to customer that has the partner's name, email address and domain name.
Please add a statement in the Notice of FastTrack Assignment email to include the partner's domain name to the customer's Safe Sender list or Allow list.
This will prevent the email sent from the partner to the customer from being quarantined or delivered into the customer's Junk folder and thus the customer never sees the email.
I have several customer not receive my emails and had to get my FRM involved to contact either the Microsoft account member of customer to add my email to their Allow list.
With heightened email security, some customer email systems are filtering emails and mistakenly being flagged as spam or phishing.
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Hello! Thank you for your idea submission surrounding adding a statement to the Notice of FastTrack Assingment email. I have escalated this great idea to the team that manages the development and deployment of those emails and will circle back with you with any questions as soon as the team has had time to review. Keep any eye on this Idea for any updates!
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After reviewing this suggestion, we have found that it is not a widespread concern and that adding to the already lengthy email would not be helpful in overcoming the issue. Removing.