Share insights/feedback, ideas and requests related to the FRP Program.
  • 7

    FRP Led Engagements with SME Support (Shadow)

    Suggested by Stuart Moore Rejected  2 Comments

    Idea - FRP leads the engagement with the customer around workshops, guidance etc but leverage SME to deliver workshops. Partner team would shadow / learn from the SME particularly in the advanced workload space. FRP would retain funding / incentive (or perhaps it can start as FTC-CSS then move to FRP Led) but then builds internal muscle/skill around that workload. Perhaps a partner could have 1-2 "vouchers" to use for SMEs on particular workloads?
  • 2

    Make it easier to register all workloads for a customer

    Suggested by Jeremy Deschner Rejected  0 Comments

    I have some customers that have self deployed and have already achieved 80% or more on some workloads. In order for our company to be a Value Added Service provider I would like for us to be their first point of contact for all issues in M365. 
    Currently if I want to register all the other workloads that are already 80% or more, I have to provide a signed POE or SOW, then a schedule, then more paperwork that may or may not be rejected. This is all time that we have to spend a company resource on instead of upselling. 
    If the workload is over 40%, we won't get any commission or incentive, so make it easier to register.
    If we register all their workloads the added value to the customer is 
    1. It means the customer can easily use the remote guidance feature of FT
    2. It puts our company in a really good position to upsell to E5  because there is no other vendor in the picture.
    3. If all their solutions have top level support, they will not look at Google or other providers. 
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