Please submit all support and access issues to https://aka.ms/PXPartnerSupport.
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FRP Help Support emails are too vauge
Suggested by Austin Donaldson – Completed – 3 Comments
When a ticket is created in FRP Help an email is received by the submitter:
Subject: We have received your Submission
Body: We've Received your submission: CAS XXXXXXXX
Similarly to tickets opened with Partner Center Support, the email is not helpful in identifying what the support ticket is about. It should be relatively easy to add the title and body to the email to avoid having to click a button just to see what the ticket is about. -
Old workload display name to New workload display name in Partner Center
Suggested by Zoe Zhang – Completed – 0 Comments
As lots workloads have officially changed the name to new workload name, could you please also change the names in Partner Center for them? Every time when we - partners are trying to submit CPOR association requests, or checking claim status in Partner Center, the old display names are really really confused. For example, Azure Advanced Threat Protection, which should be Microsoft Defender for Identity now, still using the old display name. This is confusing... -
Provide reports for Badges acquired.
Suggested by Adriana Blue – Completed – 2 Comments
Hello,I would like to request a report to view my organization users that acquired a sales or Tech badges around Teams rooms and meetings. This will allow us to track and ensure we meet the program requirements around badges. -
API Access to FTOP
Suggested by Andrew McDonald – Completed – 1 Comments
It would be nice to see API access in to the FTOP and deeper reporting web tools, to allow partners to extract and manipulate the data. -
Granularity access option for the OSU M365 insights and recommended actions
Suggested by Robert Bucur – Completed – 0 Comments
On Partner Center, the OSU M365 insights, the recommended actions per each workloads, as well as what workloads are claimed per each tenant provide very useful information for technical people engaged with the customer.
Currently there is no granularity that would enable us to provide access only to specific data, or to specific customer tenants or workloads for OSU Incentive program. We need to assign the "Incentive user" role ("incentive read only role" is not enough). This provides too much insights to our technical people that need only usage insights and customer status and do not require access to all other different Incentive programs, payments etc. or receiving any notifications regarding other incentive programs.
A granular assignment of roles to specific people at service or tenant level in Partner Center would help. Also the ability to assign only specific customers to specific technical engineers from our company.
Also a log activity with filters and access roles assigned to personnel would be of help. We like to assign responsibilities to persons on a workload - customer basis In FTOP it is possible to do this when the engineer or FastTrack partner Program Manager contact is associated on the customers tenant level. This feature would be useful to have in CPOR also. -
OLM-MAM full access to report
Suggested by Sebastian Baca – Completed – 1 Comments
OLM-MAM report is currently not reporting on ALL tenants and a lot of tenants are missing (even though we have CPOR records correctly assigned).
We NEED visibility into usage for OLM-MAM for ALL of our tenants in FTOP. -
Add estimated Finacial earnings in partner Centre.
Suggested by Lerato Vilakazi – Completed – 0 Comments
Adding estimated earnings in partner center is important for fasttrack ready partners for several reasons. First, it helps partners to track their progress and performance against their goals and expectations. By adding their estimated earnings, partners can see how much they have earned, how much they are eligible to earn, and how much they need to earn to reach the next level of incentives. This can help them to plan their sales and marketing strategies, identify opportunities and challenges, and optimize their cloud business.
Second, it helps Microsoft to provide better support and guidance to partners. By adding their estimated earnings, partners can share their feedback and insights with Microsoft on the fasttrack program, the cloud solutions, and the customer needs and preferences. This can help Microsoft to improve the quality and relevance of the fasttrack benefits and resources, tailor the communication and engagement with partners, and address any issues or concerns that partners may have.
Third, it helps to ensure the accuracy and timeliness of the incentive payments. By adding their estimated earnings, partners can verify that their earnings are correctly calculated and reported, and that they match the actual customer adoption and usage of the cloud solutions. This can help to avoid any discrepancies or disputes that may arise between partners and Microsoft, and to ensure that partners receive their incentives on time and in full.
Therefore, adding estimated earnings in partner center is a crucial step for fasttrack ready partners to maximize their benefits and grow their cloud business. It is also a way for partners to demonstrate their commitment and alignment with Microsoft's vision and strategy for the cloud. We encourage all fasttrack ready partners to add their estimated earnings in partner center as soon as possible, and to update them regularly as their business evolves.
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Fast Track Portal - is unsigned
Suggested by Stefan Haffner – Completed – 3 Comments
When accessing the portal you have to give permissions and get a screen that tells you to approve the permissions request for the app from an unverified publisher. I would be great if Microsoft could ensure that the Portal is coming from a verified publisher. A security conscious organization might not be happy with allowing access to apps from un unverified publisher. -
FRP Dashboard で Claimed ワークロード のインセンティブ状況も把握したい
Suggested by Waka Nodera – Completed – 1 Comments
[Machine translation] You can check the "Unclaimed & Milestone Opportunity" tab of FRP Dashboad to see the potential incentives for Unclaimed.
We believe that being able to confirm incentive expectations for claimed workloads will make it easier to follow up with customers.
Please consider adding more functions.Original text
世話になっております。FRP Dashboadの「Unclaimed &Milestone Opportunity」タブで、Unclaimed のインセンティブ見込みを確認できると思いますが、Claimed ワークロードについてもインセンティブ見込みを確認できると、お客様へのフォローアップ等が実施しやすくなると考えております。ぜひ機能追加の検討をお願いいたします。 I also want to understand the incentive status of Claimed workloads in the FRP Dashboard -
Filters on FCU in partner Center
Suggested by Wayne Moody – Completed – 2 Comments
Hi there,When we go into the FCU in partner center as I have access to all subsidiaries MPN IDs I see all tenants, please can we have a MPN / Country filter to break out individual MPNs / Countries instead of an all up view.Thanks