Share insights/feedback, ideas and requests related to the FRP Program.

  • 1

    Lack of visibility into Benefits available to FastTrack customers

    Suggested by Rogerio Molina – Completed  – 0 Comments

    When we claim customers eligible for the FastTrack benefit, we need to fill out a document (SoW), saying what technology we will deliver to this customer, however, as we do not have visibility of the benefits available to the customer, we often make the claim and we later discover that the customer does not have this agreed benefit available. We needed to have a way to research the benefits that the customer has available, so we would be more assertive when offering and engaging the customer to start consuming the technology.

  • 2

    Lead Quality

    Suggested by Janet Khar – Accepted  – 2 Comments

    We shared with our Fasttrack PDM the issue with FPC Referrals just wanting us to solve their problem and not interested in new projects.  We have not garnered a single new project this year from FPC referrals.   Therefore, the ROI on the FPC Referrals has been poor.  Our FPC PDM asked if we were holding firm with FPC Referrals to the 2-3 hours of free services only.  We do try, but if the customer's issue takes longer than 2-3 hours the customer still expects it will be free regardless of how long it takes.  If we try to charge them, they just complain about us. ASK - We need Microsoft to truly partner with us and help set the boundaries and expectations of what a FPC Referral should expect from a partner - for free.   There is nothing in the original communication from MSFT to the customer to set any time boundary expectations.  Given this is a MSFT program. MSFT should be setting the clear expectations to customers.  

  • 2

    Incentivize workloads like M365 Copilot, Microsoft Entra ID for FastTrack Partners

    Suggested by Sohong Chakraborty – Completed  – 1 Comments

    As a FastTrack Ready Partner, we would like to see certain workloads like M365 Copilot, Microsoft Entra ID incentivized under the Modern Work & Security Usage Incentive program. We get a plethora of RFAs for these workloads and readily assist the customers. But incentivizing these workloads for this fiscal will lead to more skin in the game for the partners and, justify the time and effort the partners put in to deliver these FastTrack benefits.

  • 1

    Service Usage in FTOP

    Suggested by Arto Ovaskainen – Completed  – 4 Comments

    Hi team! 
     
    The Service Usage report in FTOP has changed for the worse. It ineligible for the reporting usage. The same workload still repeats many rows for one customer. One workload should be listed only once per customer as it was in the previous version before dashboard update. Please return the previous version when it had enough information available for us partners.

    Thank you!
     

  • 1

    Add a team/training on FRP and its offers for Account Managers to know about this

    Suggested by Paula Nunez – Completed  – 2 Comments

    We have encountered several times that Microsoft's account teams have no idea of the vouchers and often think they don't really exist. As partner we have no way of telling them where to ask for information or request the voucher, making it impossible to continue with the program since people's ignorance on the matter is the main stopper.

  • 1

    Trophies for participants in the Community like in XBOX

    Suggested by Jeremy Deschner – Needs Votes  – 2 Comments

    My suggestion is to start having community trophies like they have in XBOX. Currently we have FRP badges, but nothing that recognizes our contribution to the FRP community. 
    My idea would look like this; 
    1. A person submits 10 Ideas they get an Idea Bronze Trophy on their profile
    2. One of their ideas is accepted and put into practice they get a Silver Trophy.
     
    So on and so forth. What this does is it encourages people to participate in the community and recognizes the superstars! Plus it's a bragging right and it is fun to collect loot if you're a gamer or an engineer in the Microsoft Universe. 

  • 1

    Less Paperwork for the MW Deployment Offer

    Suggested by Jami Styx – Completed  – 1 Comments

    For the MW Deployment Offer is there a way to consolidate the paperwork?  Right now, partners must enter (copy & paste) some of the customer information 4 times (voucher #, entity name, tenant ID, email etc.)

    For example:
    1) I generate info into the initial SOW 
    2) Then I have to submit the initial SOW into the portal.  The portal requires that I enter the voucher #, customer name and tenant ID # that is already in the SOW.  Additionally, I have to populate the Program Membership, why can’t it just auto populate?  I only have one program?
    3) Then I copy and paste the same information from the SOW over to POE 
    4) Then for the 4th time I required to re-enter information (voucher #, entity name, tenant ID, email etc.) into portal coping and pasting the info again from the SOW and POE for final submissions.   

    A lot of coping and pasting of the same information over and over. 

    Is there any way this can flow into Partner Center (PC) where it can be more automated like other program such as AMM or the MCI offers.  Yes, we may have to submit the initial information, but the tool would allow us to add information such as voucher #, entity name, tenant ID, email & load SOW initially to a claim.  Then when engagements is completed, like other programs such as AMM and MCI it allows partners to send consent emails (directly from PC) as POE which would be great replacement for the final POE document.

  • 2

    Add Statement to "Notice of FastTrack Assignment" Emails to Customers

    Suggested by Oscar Goco – Rejected  – 2 Comments

    There are two emails sent to a matched partner.The first is the Referral Notification email alerts a partner to the fact that a customer has been referred. The second email is the Partner Assignment Notification. This email is sent to customer, partner, referral requestor, FPM, and account team. When a partner sends an email to the customer, that email may get quarantined or delivered in to the customer Junk Folder. Therefore, the customer never sees the email.I had a few customers never seeing my emails even after repeated replies to the referral team, account team and/or customer. With email security being implemented by many customers, I suggest to add a statement in the second email recommending the customer to add the Partner contact or partner domain name to their Safe Senders list or check their Junk folder or quarantine folder. This should minimize the problem with missed communications and delays between the customer and partner.  

  • 1

    Advising when FastTrack partners already associated have claimable vouchers

    Suggested by Eric Fugère – Rejected  – 3 Comments

    When a client has Fasttrack vouchers earned via renewals or other means and they're associated to partner could we have a field in FTOP or Partner indicating so? 

  • 1

    Add Statement to "Notice of FastTrack Assignment" Emails to Customers

    Suggested by Oscar Goco – Rejected  – 2 Comments

    After a partner accepts the customer referral, a "Notice of FastTrack Assignment" email is sent to customer that has the partner's name, email address and domain name.
     
    Please add a statement in the Notice of FastTrack Assignment email to include the partner's domain name to the customer's Safe Sender list or Allow list.
    This will prevent the email sent from the partner to the customer from being quarantined or delivered into the customer's Junk folder and thus the customer never sees the email.
     
    I have several customer not receive my emails and had to get my FRM involved to contact either the Microsoft account member of customer to add my email to their Allow list.
     
    With heightened email security, some customer email systems are filtering emails and mistakenly being flagged as spam or phishing.
Suggest a new idea
    Please sign in to provide feedback in this idea forum.

    Search Ideas