Program Tools (non OSU) Ideas/Suggestions

The CSP Deployment Accelerator for ME3/ME5 engagement offered via the MCI program is a great initiative, however I believe there could be confusion with partners who are seeing some customers as eligible, who in fact aren't. Because of the nature of this engagement, it must be linked to a CSP purchase within the same month as the claim and that is clearly documented in the MCI guide. However, because in theory most tenants COULD be classed as an opportunity for a purchase, partners are seeing a high number of customers appearing as eligible for this engagement both in the MCI portal and also within MPX. This allows them to claim without actually having an open opportunity, or a purchase within the last month to make the tenant qualifying. This presents a risk to the partner that they could potentially invest effort into driving work with the customer, but then not getting paid due to the customer not actually being eligible. To better define ths potential risk, the below is a direct quote received from Thomas Viertler regarding this engagement: The MCI engagement was set up so to allow a partner to select customer tenant IDs with at least 300 Entra ID seats (that have or not made an eligible transaction, as defined in the MCI customer eligibility section) - this is why partners see a large number of tenants in MCI . This does not mean that every tenant has done the required purchase and can be claimed. There are a couple of potential asks here:MCI portal, and MPX, be adjusted to show only true eligible tenants based on recent CSP purchase history. Thomas advises that the MCI team are looking into the feasibility of this - this could take many months to implement (if at all)There is a Power BI report which shows the eligible tenants for the engagement based on purchase history - FY26 ME3/5 CSP Deployment Accelerator CE Report (MCI Ops) - Power BI. This PBI is not currently open without requesting access. It would be useful if the program team could work with the report owner to have it opened up for all PSMs to access, and then perhaps pin it to the PSM Reporting Zone in the M365 G&I Reporting Center. This will allow PSMs to then provide accurate guidance to their partners on customers they have in their portfolio who are eligible, and minimise the risk of partners claiming and not getting paid for delivery due to customer non-eligibility. I attach a copy of the specific engagement as per the latest MCI Incentives Guide dated 22nd August.

EMEA Partner insight: Co-Sell Integration: The partner highlighted the importance of integrating co-sell opportunities with MPX. They noted that co-sell offers raised in the Microsoft system are not reflected in MPX, highlighting the need for better integration. An example would be were a partner has received an RFA (in MPX), which in turns creates an Opportunity/Lead that then is  created in Partner Center Co-Sell Opportunities.  A second example is where a Co-Sell Opportunity is created in partners center, this Lead is not visible or identifiable in MPX.  Currently there is no connection between these two areas of Partner Center resulting in extra effort on the part of the partner.  This connection would support both the visibility to MS Sellers of a co-sell opportunity and also provide data to the MPX Team that a RFA has resulted in VAS.  

Problem statement: FPX currently shows the number of available workshops but not the specific eligible workshops. Impact: Users need to click to see eligibility, which is inefficient. Measurement: Improved user efficiency and satisfaction.

Problem statement: Need to show EDU customers and SKUs in Insights.Specific process/tool/data: FPXImpact: EDU customers and SKUs not visible.Measure impact: Improved visibility of EDU data.

Problem statement: Need functionality to select one MCI engagement and see a list of all eligible customers.Specific process/tool/data: FPXImpact: Unable to create targeted campaigns efficiently.Measure impact: Increased campaign success rate. 

For global partners it would be very helpful if there would be a downloadable voucher earnings statement that would contain complete earnings for all location IDs. The Power BI statement under Partner Statement Report · FastTrack Partner Community Portal is nice, but as global admin I would have to drill into every single location ID which makes working with the earnings report very clumsy. Would be great to have a consolidated view across all location Ids.... Thank you! :) 

For FastTrack partner with many subsidiaries, it would be really useful to have an option to export the report for received RFAs and referrals. This would help analyze the performance across subsidiaries. We now need to turn to our MSFT FastTrack manager for that kind of report.