Program Tools (non OSU) ideas/suggestions

For global partners it would be very helpful if there would be a downloadable voucher earnings statement that would contain complete earnings for all location IDs. The Power BI statement under Partner Statement Report · FastTrack Partner Community Portal is nice, but as global admin I would have to drill into every single location ID which makes working with the earnings report very clumsy. Would be great to have a consolidated view across all location Ids.... Thank you! :) 

Problem statement: FPX currently shows the number of available workshops but not the specific eligible workshops. Impact: Users need to click to see eligibility, which is inefficient. Measurement: Improved user efficiency and satisfaction.

Problem statement: Need to show EDU customers and SKUs in Insights.Specific process/tool/data: FPXImpact: EDU customers and SKUs not visible.Measure impact: Improved visibility of EDU data.

Problem statement: Need functionality to select one MCI engagement and see a list of all eligible customers.Specific process/tool/data: FPXImpact: Unable to create targeted campaigns efficiently.Measure impact: Increased campaign success rate. 

We would like to request the addition of a column in the Customer Details section of Copilot Opportunities Insights that shows the growth potential for Copilot Chat. This potential can be calculated by subtracting the current Copilot Chat MAU from the total number of M365/O365 SKUs the customer owns. Partners use this metric to assess whether to propose Copilot + Power Accelerate to a customer. Having this data available in MPX would enable faster decision-making and help drive deeper engagement with Copilot + Power Accelerate.

Please add a per‑tenant graph that shows the trend of MAU for each tenant. (similar to “Copilot Usage by Product,” but available per tenant across all products) Currently, MPX does not provide visibility into MAU trends. Partners need to view MAU trends over periods such as the past 3 or 6 months to understand how customers are engaging with products. This insight helps them identify customers with strong intent, allowing for more accurate prioritization.

Title: MCI Engagement Limits Impacting Customer Experience and Sales CyclePartner: SoftwareOne / CrayonDate: 10/30/2025Context: Bi-weekly Marketing & Enablement call focused on Microsoft training, enablement, and engagement programs. Discussion included SoftwareOne’s integration with Crayon, enablement strategies, and challenges with Microsoft’s global engagement caps.Challenges:Operational Constraint: Global limits on MCI (Microsoft Customer Immersion) engagements are negatively impacting the customer experience and sales cycle. Sellers face difficulty offering engagements due to regional caps (e.g., NORAM capped at 45 active engagements).High cancellation rates and lack of flexibility in reallocating slots create friction.Smaller regional partners receive equal or greater allocations than global partners like SoftwareOne, creating imbalance.Sales Impact: Sellers hesitate to position engagements due to uncertainty around slot availability and readiness timelines.Integration Concern: Potential merging of MPN IDs between SoftwareOne and Crayon may further reduce engagement capacity.

It would be beneficial to be able to see if Security ACR is high or low from a usage standpoint. This will allow a security focused partner to drive MSFT security usage all MW security and Azure based. 

We would like to request the addition of a "Select All" option to the Change Columns feature in the Customer Detail area of ASPX Views (Copilot Opportunities, E3 Opportunities, E5 Opportunities, and E5 Expansion Opportunities). A partner regularly download Customer Detail data from each view and typically require all available columns. Currently, they must manually check every column before downloading, which is repetitive and time-consuming. Introducing a "Select All" function would significantly reduce this manual effort and improve efficiency for partners.

Context:Global Go-To-Market (GTM) initiatives (Copilot Chat Accelerate) are designed at a worldwide scale but require adaptation and execution at the regional level. The process of translating these global strategies into actionable regional plans is often complex, involving multiple stakeholders, local market nuances, and alignment with regional partner capabilities. This complexity can lead to delays and inconsistencies in execution.Insight:Landing global GTM initiatives in regions is frequently messy and time-consuming. Regional teams must interpret, localize, and operationalize global directives, which can result in misalignment, duplicated efforts, and confusion among partners about priorities and available resources. The need to coordinate across time zones, languages, and business cultures further complicates the process.Impact:The slow and uneven execution of global GTM initiatives at the regional level can delay market impact, reduce the effectiveness of partner programs, and hinder the achievement of business targets. Partners experience uncertainty or lack of clarity, leading to missed opportunities and suboptimal use of available incentives and resources.