FPC Program ideas/suggestions

There are two emails sent to a matched partner.

The first is the Referral Notification email alerts a partner to the fact that a customer has been referred.

 

The second email is the Partner Assignment Notification. This email is sent to customer, partner, referral requestor, FPM, and account team.

 

When a partner sends an email to the customer, that email may get quarantined or delivered in to the customer Junk Folder. Therefore, the customer never sees the email.

I had a few customers never seeing my emails even after repeated replies to the referral team, account team and/or customer.

 

 

 

Active user consumption control rules (MAU) that end up creating difficulties for us to work with customers. Unfortunately, due to various situations that are beyond our control, many customers reduce their consumption or even stop using the solutions. The problem is that we have had big problems with this, as our numbers end up being hugely negative.

This ends up creating difficulties for us to remain active in Microsoft programs.

With the current focus on the Customer Copilot Adoption Journey, we are actively conducting many workshops and engagements supporting Copilot. 

As we enter Funding/Incentive Claims for Proof of Value or Role-Based Deployment & Adoption Accelerator workshops, these claims should automatically align to a Change Partner of Record claim, utilizing the same POE already required to complete the association rather than requiring that a separate CPOR claim and documentation submission occur. This will also reduce the need to send another email to the customer contact to approve of the association.

I can see not making the association automatic for the Vision and Value workshops, but if they involve a Proof of Concept/Value or Deployment/Adoption aspect I think it should be streamlined.

Do you agree?

good day 

 

looking at the submission process for deployment voucher i have realized that you need to create two opportunities when submitting documents.

1. you need to create the SOW - Initial opportunity,

2. you need to recreate the same opportunity for POE submission.

 

my idea, why don't you create option of submitting both POE and SOW on one opportunity ?

When a client has Fasttrack vouchers earned via renewals or other means and they're associated to partner could we have a field in FTOP or Partner indicating so? 

After a partner accepts the customer referral, a "Notice of FastTrack Assignment" email is sent to customer that has the partner's name, email address and domain name.

 

Please add a statement in the Notice of FastTrack Assignment email to include the partner's domain name to the customer's Safe Sender list or Allow list.

This will prevent the email sent from the partner to the customer from being quarantined or delivered into the customer's Junk folder and thus the customer never sees the email.

 

I have several customer not receive my emails and had to get my FRM involved to contact either the Microsoft account member of customer to add my email to their Allow list.

 

With heightened email security, some customer email systems are filtering emails and mistakenly being flagged as spam or phishing.