Share insights/feedback, ideas and requests related to the FRP Program.
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RFA program feedback (submitted on behalf of FRP-Kraft Kennedy)
Suggested by Lynda Mahabir – Rejected – 0 Comments
We have not seen a single referral to us that had an incentive behind it in our 2 years with the program. We have only had one non-customer referral that actually responded to our reply and despite being told by FastTrack that the educational institution was indeed eligible for partner incentive (we asked because we knew they were not), we found out after executing the benefit that no incentive would be paid. For the referrals coming from existing customers, it is obvious that Microsoft Sales teams (or CSAs in particular) just point everything to FastTrack partner for free work even when situations are clearly not FastTrack eligible. Microsoft is burdening partners since their technical teams continue to be less and less useful. The FastTrack team seems to be co-conspirators in this operation and seem to not want to protect their partners any more than the balance of the Microsoft program. -
I would like to be able to download knowledge badges by image size (resolution).
Suggested by Miyuki Narita – Completed – 3 Comments
I am aware that the only badge that can be used now is the image that is displayed on the ExpertZone results screen after passing the exam. With only this image, for example, if you try to display the badge in a large size, the image will be rough. We think that if we can make it possible to download by size, like large, medium, and small, the badges will be more appealing to customers. -
Unable to see FRP Payment Disputes opened by other team members
Suggested by Sebastian Baca – Rejected – 1 Comments
When pending a dispute for FRP in the Partner Support site, we used to be able to see all tickets opened from all members of our team. Now that is not posible and this creates a mess trying to follow up on tickets. CAS-03276-W4N8L has been opened in regards of this for months. -
Deployment Voucher Utilization
Suggested by – Completed – 1 Comments
Difficulty in reaching Deployment Vouchers and customers not using them. Suggest that the referral team engages with customers to ensure voucher usage and explore converting unused vouchers into referrals. -
Minimum number of Copilot licenses is too high for campaign
Suggested by – Completed – 2 Comments
The requirement of 1000 Copilot-eligible licenses for the FastTrack Copilot campaign is still too high, especially compared to the eligibility for MCI Copilot workshops. It's hard to promote FastTrack’s exclusive Copilot offers because most buyers are still testing the product and are unlikely to commit to purchasing 1000+ licenses. Why hasn’t this been reviewed and adjusted, especially with many partners expressing concerns? -
AI Transformation in FPC
Suggested by – Completed – 1 Comments
The first slide of this call mentioned that AI Transformation would be a key focus for FY25, but we haven't received any information on that or on Copilot. Will this be covered in another call? How do we prepare in time for any new campaigns that may come in that space?