This forum is to submit insights/feedback and requests for new items or modifications to existing readiness materials, training videos and documentation.
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Copilot Extensibility Use Case guidance with Stakeholders/IT
Suggested by Lisa Samuel – New – 0 Comments
Partners can benefit from an Microsoft office hours regarding extensibility, how to leverage use cases for Agents bridging conversations between business stakeholders and IT from deploying agent to getting them into production. Partner asks if SME's personas are available for business and IT stakeholder conversation guidance to bridge the gap -
Educating CSMs on Voucher Program
Suggested by Voice of FPC – New – 0 Comments
Feedback was given on the need to better educate Customer Success Managers (CSMs) in Japan about the Voucher Program, as there was only one engagement last fiscal year. The problem is the lack of awareness among CSMs. The impact of not addressing this is low engagement in the program. To measure the impact, Microsoft could track the increase in CSMs’ knowledge and subsequent engagements by region.