Readiness and Content ideas/suggestions

Process and Expectations - FastTrack – Microsoft 365 | Microsoft Learn   Hi dear team,    Many discussions with partners generated this piece of feedback/advise, to help customers understand that they can involve themselves directly with FRP instead of raising an RFA. Sometimes customers/partners think that the process requires the completion of an RFA to "officialize" the association process, when in reality, just a CPOR claim is sufficient. With the RME engine, raising an RFA via the "official" source can translate into an assignment to a wrong partner, when in reality, the customer doesn't even need to raise that RFA in the first place.   Our suggestion is to change the vocabulary in the "Engaging FastTrack" to something like: "Raising FastTrack assistance requests are not required for customers already working with our FastTrack Ready Partner (link here). Instead of just "For a list of FastTrack Ready Approved partners, click here"."   I am available for additional conversations around this.

Feedback was given on the need to better educate Customer Success Managers (CSMs) in Japan about the Voucher Program, as there was only one engagement last fiscal year. The problem is the lack of awareness among CSMs. The impact of not addressing this is low engagement in the program. To measure the impact, Microsoft could track the increase in CSMs’ knowledge and subsequent engagements by region.