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Lisa Samuel Partner Success Manager (PSM)

Lisa Samuel

Joined: 9/17/2024

  • Copilot Extensibility Use Case guidance with Stakeholders/IT

    Wed, 20 Aug 2025 23:34:59 GMT – Readiness and Content ideas/suggestions – New 

    Partners can benefit from an Microsoft office hours regarding extensibility, how to leverage use cases for Agents bridging conversations between business stakeholders and IT from deploying agent to getting them into production.  Partner asks if SME's personas are available for business and IT stakeholder conversation guidance to bridge the gap

  • New MCI Metric Concerns

    Wed, 20 Aug 2025 23:40:55 GMT – Readiness and Content ideas/suggestions – New 

    Partner described the high-stakes nature of the new performance metrics, where partners must demonstrate sustained Copilot adoption over 12 months, and the risk of being paused if targets are not met, especially for smaller partners.  The risk of usage regression post baseline is a concern that can be due to customer out of business or org disruptions.  How will these be addressed? Can a high water mark post baseline at claim be considered?