FPC Program ideas/suggestions

Hi team, regarding the Modern Work Deployment Vouchers we are seeing a lot of delay in customers deciding the affiliate partner for whom to give the voucher. This results in delay of activating the voucher and getting the deployment activities ongoing. Some customer segments have more delays than others, for example critical infrastructure related companies or government entities. Public sector overall is usually slower and resources in the customer side are really thin. This affects gravely in the project activities and we run great risk in not being able to deliver within the timeline because of customer resourcing. For better program experience for partners and better success for deployment activities one idea would be to extend the initial standard voucher deadlines for these kind of customers. The current possible extension of 2 months through request to the program team would come on top of this.

The RFA notes feedback - It would be great if carriage returns are retained in the notes as they are entered into the RFA... It comes across as a blob of text all in one paragraph and makes it challenging to read and reformat.

Difficulty in reaching Deployment Vouchers and customers not using them. Suggest that the referral team engages with customers to ensure voucher usage and explore converting unused vouchers into referrals.

Referral team does a poor job differentiating between FastTrack referral and Standard referrals. I have received a FastTrack referral that clearly stated in the case history "not a FastTrack assistance".

The requirement of 1000 Copilot-eligible licenses for the FastTrack Copilot campaign is still too high, especially compared to the eligibility for MCI Copilot workshops. It's hard to promote FastTrack’s exclusive Copilot offers because most buyers are still testing the product and are unlikely to commit to purchasing 1000+ licenses. Why hasn’t this been reviewed and adjusted, especially with many partners expressing concerns?

The first slide of this call mentioned that AI Transformation would be a key focus for FY25, but we haven't received any information on that or on Copilot. Will this be covered in another call? How do we prepare in time for any new campaigns that may come in that space?