Please submit all support and access issues to https://aka.ms/PXPartnerSupport.
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Ability to see Claim ID on the FRP Dashboard reports.
Suggested by Sebastian Baca – Rejected – 2 Comments
Claim IDs are not visible in the PowerBI FRP Dashboard.
The dashboard is a great tool; however it lacks the Claim ID which is as important in order to fully reconcile the registrations.
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Voucher eligibility
Suggested by Sebastian Baca – Rejected – 3 Comments
Ability to see eligible vouchers for customers where we have CPOR registrations. -
MCI workshop approvals and exceptions
Suggested by John Francis – Rejected – 0 Comments
the engine that you run behind the scenes when we as partners submit a client for workshop eligibility is great.. but when it comes back with a workshop as being ineligbile, it would be great if partners could submit for an exception to the rejection. sometimes the numberic analysis you do and the customer requirements dont make good sales sense.. for example, we couldnt get a client a Secuirty worshiop for intune deployement because they didnt have any exchange installed... well they are a gmail client, and want to deploy intune first, and then eventually move gmail over...would be great if we as partners could submit our own exceptions -
New CPOR Claim Process feedback
Suggested by LeeAnne Hughes – Rejected – 0 Comments
The new process is pretty simple and I am happy w/ the changes that were made. It is a huge improvement over the previous process. Kudos on that.
My only feedback is that if the partner already has some workloads claimed for a customer and they are claiming additional workloads, the workloads claimed previously shows as claimed by another partner, when the other partner is themselves. In my opinion, if the partner already has claimed workloads, it should just show the CLAIM ID by those services. If a DIFFERENT PARTNER has claims for those workloads, then the previous statement would be accurate.
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Customer Success Manager
Suggested by ELZI KRISPEL – Rejected – 2 Comments
Hello, I see when customer reached the millstone, the "potential earnings" becomes zero, Processing begins but, We don't see any processing data in any reports. -
Customer Contact OSU-M365 to FCU
Suggested by Jami Styx – Rejected – 3 Comments
As Microsoft looks to transition to PC (FastTrack Ready) is there a way to automatically update the customer contact to be the same as the customer contact listed in the OSU-M365 claim submission? -
API connection or a way to connect to ftop data and export
Suggested by Patrick Negrean – Rejected – 1 Comments
Hello, I'm very much interested in trying to automate the process of exporting data from FTOP. For example I'd like to be able to connect it to an excel or a Access DB or even a LOB app that might connect sales, the data from the clients and FT Managers. This way I could generate alerts when different thresholds are met (i.e usage, new workloads, etc...) Is there a way to do this? Thank you kindly! -
Including Forecast Dates in Service Usage Reports
Suggested by Samer Haque – Rejected – 2 Comments
Hi team,
It would be great if you could include the forecast date in the Service usage report for any workload an FRP has a CPOR claim on. Currently we have to export multiple reports and then join them together to get a view on 15 and 40% forecast dates.
Having this information in the service usage would be useful as it will help with making sure forecast dates are accurate and will allow us to focus on bringing the adoption dates forward.
Cheers, -
1-hour timeout in FTOP
Suggested by LeeAnne Hughes – Rejected – 2 Comments
The new 1-hour timeout feature in FTOP is a killer. I understand the security reason behind this change, but the timeout session is just too short; same w/ the PBI timeout session. Is it possible to have the timeout sessions for both FTOP & PBI extended to at least 2 hours? -
Option to flag CPOR claim to not show up in FTOP
Suggested by Stefan Haffner – Rejected – 0 Comments
For some CPOR claims we would like to have the option to set a flag that the claim/customer should not be moved into FTOP. Sometime we have customer where we provide services but are not providing any Fast Track services and it does not make much sense to track those customer in FTOP.