Karen Karen Garber

Context:During the meeting, Leopoldo raised the topic of Sentinel for SAP, noting that many customers in Mexico and Latin America run SAP workloads on Azure or other clouds. There is uncertainty about the availability and effectiveness of partners who can deliver Sentinel for SAP solutions, and no clear customer demand or partner expertise was identified in the discussion. 1 2Problem Statement:There is a lack of visibility and partner capability for deploying and supporting Sentinel for SAP in the region. Enterprise sellers have reported a gap in qualified partners for Sentinel for SAP, which may limit Microsoft’s ability to address security needs for SAP environments and capture potential migration opportunities.Ask:Request engineering and partner teams to:Assess current partner readiness and expertise for Sentinel for SAP in Latin America.Identify and recommend partners with proven capabilities or interest in developing Sentinel for SAP solutions.Share best practices, enablement resources, and customer success stories to help build partner capacity and drive customer adoption for SAP security on Azure. 

Context:SoftwareONE has highlighted both the opportunity and challenge of expanding Microsoft program impact through indirect (Tier 2) partners, particularly those working with Crayon. As the business seeks to drive greater usage and adoption in the SMB segment, leveraging the Tier 2 channel becomes increasingly important. However, there is uncertainty around how best to engage, enable, and support these partners to ensure consistent delivery and alignment with Microsoft programs. Expanded Insight:SoftwareONE proposed sharing internal templates, playbooks, and best practices with Tier 2 partners to help replicate successful strategies for driving usage and maximizing Microsoft program value. Providing structured guidance—such as partner playbooks outlining how to drive usage, utilize incentives, and deliver services—could help scale delivery capacity and improve program effectiveness in the SMB space.SoftwareONE also expressed interest in contributing ideas and support for initiatives aimed at enabling indirect partners, recognizing that this approach could help both Crayon and Microsoft achieve broader reach and impact. There was openness to collaborating on new partner engagement models, such as enablement sessions or peer exchanges, to foster knowledge sharing and accelerate results.