Suggested by Karen Karen Garber – New
Title: MCI Engagement Limits Impacting Customer Experience and Sales CyclePartner: SoftwareOne / CrayonDate: 10/30/2025Context: Bi-weekly Marketing & Enablement call focused on Microsoft training, enablement, and engagement programs. Discussion included SoftwareOne’s integration with Crayon, enablement strategies, and challenges with Microsoft’s global engagement caps.Challenges:Operational Constraint: Global limits on MCI (Microsoft Customer Immersion) engagements are negatively impacting the customer experience and sales cycle. Sellers face difficulty offering engagements due to regional caps (e.g., NORAM capped at 45 active engagements).High cancellation rates and lack of flexibility in reallocating slots create friction.Smaller regional partners receive equal or greater allocations than global partners like SoftwareOne, creating imbalance.Sales Impact: Sellers hesitate to position engagements due to uncertainty around slot availability and readiness timelines.Integration Concern: Potential merging of MPN IDs between SoftwareOne and Crayon may further reduce engagement capacity.