Partner Support: Request Incentive Support

To Request Incentive Support

On the Community Portal, in the top navigation, select Support, View Cases, Request Incentive Support.

Incentive Support

New cases

To open a new case, the following form must be completed. See details below the image.

The following information must be included in the form:

General

1. Case Title: Provide a short description title for your case.
2. Case Type: Select an option from the dropdown menu.
3. Subject: Select an option from the dropdown menu.
4. Description: Provide as much information as possible regarding the scenario you want to resolve.
5. Attach a file: Attach screenshots, files, or any other documentation that may assist in resolving your request.

Partner Details

1. Program Membership: Specify which program.
2. Submitter: Your name.
3. Dispute Status: Select an option from the dropdown menu.
4. First Response SLA Status: Select an option from the dropdown menu.
5. Is Escalated: Select an option from the dropdown menu.
6. Milestone Date: Enter the date the milestone was achieved. 

Select Submit when the form has been completed.

Additional Support Tool knowledge articles

• New and Existing Cases
• Partner Support Tool: How to use tool resources