In this article: How programs are organized and how to receive assistance | How programs are organized and when to request assistance
How programs are organized and where to go to receive assistance
The following should be reviewed by the partner to determine how programs are organized and where resources are located.
All EDU workloads and some of the special incentives
- EDU workloads are split into Faculty/Staff and Student Licensing.
- EDU workloads along with Special Incentives (see the FastTrack Partner Community Terms and Conditions) are paid by the FRP Incentives Team.
Non-EDU Workloads
- Non-EDU workloads that are FRP display in FPX.
Modern Work M365 Deployment Offer
- All Modern Work M365 Deployment Offer disputes are managed by submitting a dispute in the Partner Support Tool, https://aka.ms/pxpartnersupport.
- Monthly Statements for Modern Work 365 Deployment Offer are shared via https://aka.ms/PartnerStatements
FRP Program Documentation
Opening Cases with Support Teams
- Partner Support Tool: Open a case with EPX Support or Payment Operations
How programs are organized and when to request assistance
The following should be reviewed by the partner to determine how programs are organized and when to request support.
Enhance Partner Experience (EPX) Partner Support Resources
The Partner Support Team can provide assistance for the following topics:
- EDU and Special Incentives customers whose data can be found in the FPX and FRP Dashboard.
- Assistance regarding workloads, incentives, payments, and informational queries.
- Monthly statements for FRP, MRPP, EDU, and Special Incentives paid by the FRP Payment Operations team.
PXPartnerSupport
To obtain access to the M365 Community Portal, request a Portal Invitation Code and use it on the Portal Invitation page. Once access is allowed to use the Partner Support Tool:
- Email PXPartnerSupport@microsoft.com with the program name (FRP or MRPP), partner name, and locations (or MPN IDs) you are associated with. If the question refers to multiple locations for the company, including all locations.
- Partner representatives who require additional levels of access (statement or admin) should open an incentives case with the EPX team.
MCI Workshops
- Partner Center Support: Support for MCI Workshops is provided by Partner Center’s team.
Cloud Accelerator Workshops
Cloud Accelerators and Workshops are managed by the Cloud Accelerator team. Use their email-based ticketing system for questions, such as incentives.
- Email to Support@cloudaccelerator.microsoft.com.