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Request to add "Click to Acknowledge" additional way to get customer consent for LXP Dashboard visibility
Suggested by Alfira Fitrananda – Accepted – 0 Comments
Problem statement: Customer refused to sign CPOR. Partner wanted to have the customer visible in dashboard MPX. CPOR got several time pushed back by customer due to the SIGNATURE. Request: make bring customer to MPX dashboard more efficient by alternating sign to something where customer can click button on email “I consent” or “I confirm that partner xx work with me”/ Signature is seen legal and nobody wanted to sign. This NOT request to change CPOR. This is request to ADD way in getting customer acknowledgement that they work with partner without signature. It caused the effort by partner is not seen just because customer did not want to sign while actually there are some actions items and activity happening. Plus not all workload is benefited from CPOR/incentive. the effort is too high with back and forth experience rejection too.