Suggested by Karen Karen Garber – New
Feedback:Strong interest in Copilot from customers, especially around paid licenses and free chat usage.Customers show higher engagement with Copilot Chat Free, indicating potential for upsell.Partners are proactively running campaigns and workshops to drive adoption.Concerns about metrics and how usage is counted in MCI nominations.Technical: Many customers in LATAM are still on SharePoint On-Premise and need to migrate to SharePoint Online to fully leverage Copilot. This is a trend in many customer in LATAMOperational: Lack of budget or purchasing plans from some customers (e.g., educational institutions). Impact: Customers who remain on SharePoint On-Premise face significant limitations in leveraging Copilot capabilities, particularly around:Copilot Chat Free and Paid License Features: These are optimized for SharePoint Online, meaning On-Premise users may experience degraded or incomplete functionality.Data Accessibility and Indexing: Copilot relies on Microsoft 365 cloud services for semantic indexing and intelligent retrieval. On-Premise environments lack this integration, reducing Copilot’s effectiveness.Security and Compliance Gaps: SharePoint Online offers enhanced security controls and compliance features that are tightly integrated with Copilot’s AI-driven workflows—missing in On-Premise setups.Partner Campaign ROI: Workshops and campaigns (e.g., Prompatón) may yield lower engagement or success rates if customers cannot fully deploy Copilot due to infrastructure constraints.