Today, November 4, 2025, the AI Business Solutions & Security Insights team discovered that PAU values are lower than expected for some tenants across workloads. This drop in PAU is due to a downstream data issue affecting all of Microsoft.
Microsoft engineering teams are actively working on a fix as soon as possible. We will send a notification once the issue has been resolved.
Update (November 11, 2025): PAU is now refreshed in Copilot Opportunities tab, but it will still be less than MAU for a variety of reasons, most often being due to trial licenses. Please refer to the notes on usage data and MAU vs. PAU here: https://aka.ms/ASPXDocs.
