Christine Esterling
Joined: 11/12/2021
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Viva Prospective Customers: Low Adoption/Deployment Due to Licensing Costs & Concerns
We're seeing trends throughout our customer base that I wanted to share. For context, we're a participant in multiple MSFT Partner Programs including Solutions, FastTrack, ECIF, etc.We have continued to see interest from customers in Viva/Employee Experience as a whole, but conversions from demos/discovery/MCI workshops is limited largely due to two things:- licensing costs
- deployment effort and costs
- FastTrack benefits includes the deployment of certain workloads/modules, but many customers are lacking the internal resources to deploy these solutions themselves, which ultimately leads to pro services deployment costs with a partner; then resulting in conversations around CY23 budget constraints for a platform viewed as 'nice to have' not 'need to have' - when having to choose between a security deployment and Viva, security wins every time
The pullback on ECIF/PIE funding has led to stalled opportunities, this program was key in helping drive customers to pilot (used to supplement the customer investment and ultimately showcasing the value of the solution within the organization.I'm happy to provide additional insight / information, please feel free to reach out with any questions.