Amanda Lima
Joined: 8/25/2022
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MIP Product Level Feedback (Submitted on behalf of FRP Softchoice)
Very powerful product especially in terms of customization. Customers are amazed by the ability to create custom Sensitive info types relevant for their organization. Easy to walk them through the configuration and provide explanations. Difficult to convince organizations with budget constraints to acquire the licenses including the top MIP features. -
IRM Product Level Feedback (Submitted on behalf of FRP Softchoice)
IRM has not penetrated as much as we would have liked to increase the delivery and provide more data. -
Teams Phone Product Level Feedback (Submitted on behalf of FRP Softchoice)
Challenges faced by customers during the Number porting process. Customers complaining about some discrepancies appearing during the usage of Auto attendants. Intuitive interface. It is easy to explain to customers how to use Teams' voice features daily. Not difficult to convince organizations which adopted already Teams to switch to reunite in one tool Collaboration and Voice features -
Viva Product Level Feedback (Submitted on behalf of FRP Softchoice)
Some technical challenges with respect to Viva Connections and assigning a new home site. A lot of customers already invested in other LMS tools which makes Viva Learning a difficult pivot. Most of the IT teams are not that excited with Viva products. Some of the customers still do not see the value or the ones who see the value are using other more mature products. NOTE: a good roadmap on the product is required to convince them the maturing coming to the product.. The right audience is required for initial conversation and most importantly when we are executing the workshops. The customer must be at a certain level of maturity and must be using and consuming Office 365 workload extensively.