1.  The SOW or POE are in the correct template. 

2. Documents are complete and the following Voucher details are reviewed: 

• ID, type, value, expiration date, eligible workloads, validation of list of deployment activities for workloads selected, validation of partner organization and customer information, public sector disclosure (when required), and signatures.

3. Overall alignment with voucher scope and program requirements. 

Approval

Once all requirements have been met, the redemption status will update to Approved in the FPC Portal. The voucher's redemption approval (initial or final) confirms eligibility for payment.

Please note: Approval does not mean immediate payout. 

Voucher approval status: “Processing”

When a voucher redemption shows Processing in the FastTrack Partner Community (FPC) portal, it means:

• The redemption (SOW or POE) was submitted and received.

• The Program Registration Team is actively reviewing the submission.

   

   

Note: 

• This status is a normal part of the review process and does not indicate a problem.
• If your redemption request is in Processing status for more than two business days following submission of your redemption, the submitted document may have issues which are preventing it from being approved as prepared. In these cases, feedback will be sent via email from ftspincentiveclaims@microsoft.com. Please monitor email and spam folders for this feedback. 

Pro Tip: Do not assume that your document has been approved until you receive an email confirming its approval. If you submit a document with a deadline approaching and will be out of office for a period of time, ensure that someone else is available to manage any issue with the submission.

Contact Partner Support via the FPC Portal only if:

• The redemption remains in Processing for an extended period after resubmitting requested updates. Extended period of time means the redemption remains in Processing more than two business days after resubmission of requested updates, with no additional feedback from Microsoft.

• There is uncertainty about required prerequisites (for example, program membership or Payment Central setup).

When contacting support, please provide:

• Voucher ID
• Partner ID (MPN ID)
• Current redemption status
• Screenshots from the FPC portal

Public Sector voucher redemptions – SOW, POE, and payment timelines - what to expect

When a partner submits a signed Statement of Work (SOW) for a Public Sector customer in the FastTrack Partner Community (FPC) Portal, SOW approval allows work to begin. Once the SOW is reviewed and approved, the partner may start the engagement.

SOW approval does not trigger payment

Unlike most commercial vouchers, Public Sector vouchers are not eligible for an initial or partial payment at the SOW stage. Final payment remains pending until Proof of Execution (POE) is submitted and approved.

100% payment requires an approved Proof of Execution (POE)

Payment is issued only after the partner submits a signed POE, and it is approved. 

Timing is critical

Both the SOW and the POE must be submitted and approved before the voucher expiration date. If either is missing or late, the voucher becomes ineligible for payment.

Expired vouchers cannot be paid, even if work was completed.

Voucher payment timeline

Standard Payment Cycle

Voucher payments follow a standardized incentive payment cycle (typically 45 days) defined in the program Terms and Conditions. Payments are not issued immediately upon approval.

A SOW/POE approved in Month A will appear on the Month B statement, which is sent by the 15th of Month C (45 days after the end of Month A).

Example:

• The partner redeemed a voucher for a non–Public Sector customer. The initial redemption was submitted on May 3 and approved by Microsoft on May 5.

• May 5: Voucher redemption is approved → Month A (May).

• The remaining days after approval (from the 5th to the 31st) in Month A (May) do not count toward the 45-day payment timeline.

• June: Earnings appear on the June’s incentive statement → Month B

• July: June Incentive Statement (Month B) is issued on July 15 → (Month C)

• Payment Date: Based on the standard payment cycle, payment can be deposited within 1-3 weeks between July 22 and August 12*.

   

   

* Payments are initiated within five business days after statements are sent. Once initiated, payments are typically deposited within 1–3 weeks, depending on local banking timelines, completion of the Payment Central profile, and whether the payment is subject to Microsoft internal review.

When to contact Partner Support