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In this article: Overview | Program Goals | What is Concierge Service | Requesting Concierge Service | Example of Form

Overview

Teams Phone Operator Acceleration Program is designed to help operators to drive Operator Connect (OC) and/or Teams Phone Mobile (TPM) go to market and customer deployment. The program provides various forums for operators to collaborate with Microsoft, including Teams Phone Operator Community, Concierge Service, and White Glove engagement (invitation only). 

  • Teams Phone Operator Community: A collaboration platform for Operators to get updates, participate in community calls, and provide feedback. The community provides you two ways to engage: the FastTrack Partner Community Portal and the Teams Phone Operator Community private channel in Teams.
  • Concierge Service: A service to nominate a blocked customer opportunities (with minimum of 1000 seats) related to sales, deployment, and consumption. Concierge service nominations are available through the FastTrack Community portal. Note: This service is only available for Operator Connect and/or Teams Phone Mobile onboarded Operators.
  • Operator White Glove (Invitation Only): A customized engagement to accelerate GTM and technical readiness.

Program Goals

The goal of the program is to support operators in driving customer engagements, eliminating obstacles, and providing the resources and support needed to succeed with Operator Connect (OC) and/or Teams Phone Mobile (TPM).
This knowledge article focuses on helping partners submit requests to Concierge Service.

What is Concierge Service

Concierge Service serves as a front door for receiving Microsoft Subject Matter Experts (SMEs) support with blocked customer opportunities (minimum 1000 seat opportunity) related to sales, deployment, and consumption. Concierge Service is provided to all Operator Connect (OC) and/or Teams Phone Mobile (TPM) Operators who have accepted the Program Terms & Conditions (T&Cs). Use this form to submit your request.

Examples of case types:

  • Partner needs to be connected with the Microsoft account team to align on strategy.
  • The account team is unresponsive to the partner approach and support is needed.
  • Customer opportunity is blocked during a deployment due to a technical design issue.  An example is high availability or a feature gap that has been discovered and needs engineering support to be unblocked.
  • Partner needs help connecting with the Customer Success Team on the account to drive consumption.
  • Partner is looking for resources that could be value calculators, product decks, and/or research.

Requesting Concierge Service

Note: All fields on the form must be completed. 

  • Case Title: Example: Technical Design Issue
  • Case Type: Select: “I have a question I need answered”
  • Subject: Select one of two options: “Concierge Service – Teams Phone Operator Connect with 1000+ seats” or “Concierge Service – Teams Phone Mobile with 1000+ Seats”
  • Description: Enter a detailed description of your case. If you are planning deployment and need support, please indicate your approximate timeline? 
  • Program Membership: Use the Search tool (magnifying glass) and select Teams Phone Operator Acceleration Program (TPOA). 
  • Submitter: Name of a submitter (auto populated) 
  • Customer Name: Type Customer Name
  • Customer Tenant ID: Add Customer tenant ID.

Example of Form

TPOA form

 

For issues with access to systems or submitting a case, email pxpartnersupport@microsoft.com.
 

Keywords: TPOA, concierge, Teams Phone Mobile, Teams Phone Operator Acceleration Program