Suggested by Chip Stein – Completed
The ability to delegate call queue and auto attendant configuration to non-admin users. This was something mentioned a long time ago but I haven’t seen it deployed yet. We get this question all the time because XYZ PBX allows it and customers are used to it.
Status details
Thanks Chip, this has been submitted to the product teams for review
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Microsoft has enabled a new Call Queue and Auto Attendant administration role that allows Teams end-users who are call queue supervisors or agents to help companies manage settings pertaining to their call queue or auto attendant. Previously, these settings required the users to create a ticket with the company’s IT Helpdesk so that an IT administrator with tenant admin access could change a setting in the Teams Admin Center. Now, customers can save time and allow call queue users to better perform their responsibilities on a day-to-day basis.