We are strategically focused in supporting our global partners' engagements with eligible customers to leverage the value and maximize the potential of their purchased Microsoft 365 licenses.
Today, November 4, 2025, the AI Business Solutions & Security Insights team discovered that PAU values are lower than expected for some tenants across workloads. This drop in PAU is due to a downstream data issue affecting all of Microsoft.
Microsoft engineering teams are actively working on a fix as soon as possible. We will send a notification once the issue has been resolved.